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‎09-11-2024 08:35 PM

HP Recommended
Product: Rfrb 520-1100z

A while back my WiFi simply stopped working. I can't see it in my Network options and have had to connect direct to the router with an Ethernet cable. My printer is on the wifi network but I have to connect with USB, printer works fine with other laptops at home, as does the wifi.

Device Manager shows

MrPoker_0-1726108502723.png

Can you help me get my wifi back?

 

Dave

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎09-11-2024 09:33 PM

HP Recommended

Hi, Dave:

 

Your PC probably came with a Ralink Wi-Fi adapter and if you are running W10, that is a common issue with that model card completely disappearing from the device manager on the newer builds of W10.

 

There is no fix other than to use a USB Wi-Fi adapter to connect wirelessly.

View solution in original post

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3 REPLIES 3

‎09-11-2024 09:33 PM

HP Recommended

Hi, Dave:

 

Your PC probably came with a Ralink Wi-Fi adapter and if you are running W10, that is a common issue with that model card completely disappearing from the device manager on the newer builds of W10.

 

There is no fix other than to use a USB Wi-Fi adapter to connect wirelessly.

1 person found this reply helpful
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‎09-15-2024 03:58 PM

HP Recommended

Thanks for that. At least I know that it wasn't something that I had done, just have to put up with the cables now

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‎09-15-2024 03:59 PM

HP Recommended

You're very welcome. 

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