WiFi option missing

[Yabs-2000]

My laptop does not have the WiFi option anymore. The airplane toggle is also grayed and I’m unable to access it. When I go to device manager, under network adapter there is no WiFi adapter option at all.

[VikramTheGreat]

Hi @Yabs-2000,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

If your Wi-Fi adapter is missing and Airplane mode is greyed out on your HP Pc, it usually indicates a hardware or driver issue. Here’s how you can troubleshoot it:

Step-by-Step Troubleshooting

1. Check Device Manager Again

• Open Device Manager (Windows + X > Device Manager).
• Click View > Show hidden devices.
• Expand Network adapters and look for any greyed-out or unknown devices.

2. Run HP Hardware Diagnostics

• Use HP’s built-in diagnostics to check for hardware issues:
  • Restart your laptop and press Esc repeatedly, then F2 to enter HP PC Hardware Diagnostics.
  • Run the Network Test.

3. Reinstall Wi-Fi Drivers

• Go to the official HP support page for your model: 👉 Official HP® Support
• Download and install the latest Wi-Fi and Bluetooth drivers under the Driver-Network section.

4. Check BIOS Settings

• Restart your PC and enter BIOS (Esc > F10).
• Ensure Wireless LAN is enabled.

5. Perform a Network Reset

• Go to Settings > Network & Internet > Advanced network settings > Network reset.
• Click Reset now and restart your PC.

6. Windows Update

• Make sure your system is fully updated:
  Settings > Windows Update > Check for updates

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support