Wifi Disconnect

[RandyGri]

I'm hopeful someone else had had this issue and can help.

Recently, I've had issues with my wifi signal dropping and the only way to get it working again, is to restart the computer.  I've tried all the troubleshooting tips such as resetting the router, disconnecting the wifi drivers and restarting the computer... etc.  I haven't done a Bios reset, as it's a little more involved, and instructions over the internet are vague.

I start my computer in the morning, I get about 2-3 minutes of email checking, and it's gone.  I disconnect from the wifi, reconnect to the 2G platform, nothing.  I try to reconnect manually to the 5G network again, nothing.  I have to literally restart the machine every time to get a wifi signal back.  I get maybe an hour of wifi... and it happens again.  This happens about 3-4 times per day.  Next morning when I open my locked screen.... wifi is gone again.

I've also contacted Rogers (service provider), they've done diagnostics on their router, and there are no issues.  We also have other computers on that same wifi network without issues.

I'm hopeful this isn't too difficult of a fix and I don't need a new wireless card already, it's not a very old computer, this is an HP Envy, supposed to be one of the better HP's.  I've had computers in the past with cards working for decades, never an issue.

Has anyone seen or heard of this issue before?

Thank you,

Randy.

[Paul_Tikkanen · Accepted solution]

Hi, Randy:

The parts list for your PC indicates that it comes with a Realtek RTL8822BE Wi-Fi adapter.

HP PartSurfer

The available Realtek Wi-Fi drivers on your PC's support page are somewhat out of date.

HP ENVY Desktop - 795-0039c Software and Driver Downloads | HP® Support

The only suggestion I can offer would be to see if updating the Wi-Fi driver for that model adapter to the latest version HP currently has available resolves the problem:

Realtek RTL8xxx Wireless LAN Drivers

Version 2024.10.230.600

sp162860.exe

[RandyGri]

Thank you for your help. but would you happen to know where I can find that updated driver file on the HP website?  Would be great if there was a link to the spot where I can read about it and click on the update (rather than an exe file on this thread)..

Thank you,

R

[RandyGri]

The driver I currently have is the 2024.0.10.209 from 2019-12-04

The strange thing is that is was working perfectly up until 2 weeks ago, without any issues or recent driver or Bios downloads.

Do you think reverting my bios to factory original would help if this new update doesn't work?

R

[Paul_Tikkanen]

You're very welcome.

That is an official file from the HP FTP site.

You can also download it from this model notebook's support page and as you can see it has the same Softpaq file number.

HP Laptop 17-cn3000ns (836J1EA) Software and Driver Details

[RandyGri]

Thank you again Paul...

I'll give it a whirl and see if there is an issue tomorrow morning. Fingers crossed, I'll let you know how it goes.

Randy

[Paul_Tikkanen]

You're very welcome,  Randy.

Hopefully, the updated driver will fix the problem  

Paul 

[RandyGri]

Good afternoon Paul....

So far so good, signal hasn't dropped since the update.  You are the man!!  My fingers are crossed it stays like this.

Thank you,

Randy

[Paul_Tikkanen]

Hi, Randy:

That is very good news.

Glad to have been of assistance.

Paul

[RandyGri]

Well Paul....

I'm sad to say, I celebrated too early.  Got to work this morning, no connection.  I tried manually connecting to both the 5G and the 2G, and signal would say "secured", but no internet connection.

Are there any other tricks you might have up your sleeve?  A Bios reset back to original factory setting?

Randy