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HP Recommended

Hi Paul,

 

Well we are back at it again. The Blue tooth software installed ok so the BCM43142A0 device

 

no longer shows up. I tried installing the 72009 driver you just sent but it says the "operating

 

system is not supported and the software will not be installed".

 

Boy, this is very frustrating! what is next?

 

Brad

HP Recommended

Hi, Brad:

 

Sorry that nothing is working.  One of those drivers I posted should have worked.

 

If you do not see a device listed as a Network Controller (where the BCM43142A0) bluetooth device previoulsy was, then I suspect the wireless hardware chip died on you.

 

Unfortunately, I don't have any other suggestions for you to try.

HP Recommended

Hi Paul.

 

Well wonders never cease. I now have WiFi on Windows 7 (SP1. I am using it right now.

 

Evidently one of the drivers you suggested for me to try worked. It was just not installed

 

completely. I do not understand the installation processes very well. I was  poking around

 

the Other devices list in Device Manager and opened the page of the unfilled BCM43142A0

 

that we talked about before. I selected Update Driver and the Browse my computer

 

driver software came up. I hit that and in a flash the driver was installed.  So I now under

 

Network adapters I have Broadcom BCM43142802.11 bgn WiF-Fi Adapter.

 

 

Can you please tell me how to tell which of the several Broadcom drivers I installed

 

is the one that did the trick. I would like to make sure that I identify it and save it away

 

for any future needs like this.

 

Paul, thank you very much all your help in solving my driver need.

 

Brad

HP Recommended

You're very welcome, Brad.

 

Glad to have been of assistance.

 

If I had to take an educated guess, I would say it was this one, though a few of those drivers should have had support for that model card.

 

ftp://ftp.hp.com/pub/softpaq/sp70501-71000/sp70616.exe

 

When you look at the contents of the setup information file for the above driver, it contains the model description of that card.  This is the list of wireless cards that driver supports.

 

BCM430G_DeviceDesc="Broadcom 802.11b/g WLAN"
BCM430M_DeviceDesc="Broadcom 802.11a/b/g WLAN"
BCM43XX_HELP="The Broadcom 802.11 Network Adapter provides wireless local area networking."
BCM43XX_Service_DispName="Broadcom 802.11 Network Adapter Driver"
BCM43XX_DiskName="802.11 Network Adapter Install Disk"
BCM430NM_DeviceDesc="Broadcom 4321AG 802.11a/b/g/n Wi-Fi Adapter"
BCM4322NM_DeviceDesc="Broadcom 4322AG 802.11a/b/g/n Wi-Fi Adapter"
BCM43224NM_DeviceDesc="Broadcom 43224AGN 802.11a/b/g/n 2x2 Wi-Fi Adapter"
BCM4313NG_DeviceDesc="Broadcom 4313GN 802.11b/g/n 1x1 Wi-Fi Adapter"
BCM43225NG_DeviceDesc="Broadcom 43225 802.11b/g/n"
BCM43228NM_DeviceDesc="Broadcom BCM943228HM4L 802.11a/b/g/n 2x2 WiFi Adapter"
BCM43225NG_DeviceDesc_HPD="Broadcom WLAN Adapter"
BCM43228NM_DeviceDesc_HPD="Broadcom BCM943228HMB 802.11abgn 2x2 Wi-Fi Adapter"
BCM43228NM_DeviceDesc_HPZ="Broadcom BCM943228Z 802.11abgn 2x2 M.2 Wi-Fi Adapter"
BCM430AC_DeviceDesc="Broadcom BCM4352HMB 802.11ac 2x2 Wi-Fi Adapter"
BCM430AC_DeviceDesc_HPZ="Broadcom BCM4352Z 802.11ac 2x2 Wi-Fi Adapter"
BCM430N_DeviceDesc="Broadcom BCM43142 802.11 bgn Wi-Fi Adapter"
BCM430N_DeviceDesc_HPY="Broadcom BCM43142 802.11 bgn Wi-Fi M.2 Adapter"

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