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JMD515
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Message 1 of 2
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Wifi adapter GONE!

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HP Touchsmart 300
Microsoft Windows 10 (64-bit)

Computer has a windows 10 update - now my wifi adapter has gone away - so mad I could spit nails - how can I fix this?

1 REPLY 1
Echo_Lake
HP Support Agent
HP Support Agent
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Message 2 of 2
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@JMD515
Thank you for posting on the HP Support Community.

  • Have you tried any troubleshooting steps?

I have a few troubleshooting steps we could try to fix the issue:  
Firstly, let's perform a Hard reset on the notebook: A power reset (or hard restart) clears all information from the computer's memory without erasing any personal data.

Next Step: BIOS Defaults - (After hard reset follow the below steps while starting the computer)
1) Shutdown the computer. 
2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears. 
3) Press F10 once for BIOS. 
4) Press F9 for BIOS defaults. 
5) Press F10 to save and exit. this should fix the issue.

 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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