Wifi and bluetooth is not showing in my laptop

[RahulKhurana]

Suddenly my Wifi and Bluetooth is not showing i am not able to connect via internet. Please help me out asap.

[Nal_NR]

Hi @RahulKhurana 

Welcome to the HP Support Community. 

I'd be happy to help you! 

I understand that you are having issues with the Wifi and Bluetooth.

If your HP Victus 15.6 Inch Gaming Laptop 15-Fa0000 suddenly has issues with both Wi-Fi and Bluetooth not showing or connecting, here are steps you can take to diagnose and fix the problem:

1. Restart Your Laptop and Router:

• Restart Laptop: A simple restart can resolve many connectivity issues.
• Restart Router/Modem: Unplug your router and modem, wait 30 seconds, then plug them back in. This can refresh your network connections.

2. Check Airplane Mode:

• Ensure that Airplane mode is not enabled. You can check this in the Action Center (press Win + A).

3. Enable Wireless Devices:

• Function Key: Make sure that wireless functionality hasn’t been turned off using a function key (like F12) or a hardware switch.

4. Update Network Drivers:

• Device Manager:
  1. Press Win + X and select Device Manager.
  2. Expand Network adapters and Bluetooth.
  3. Right-click on your Wi-Fi adapter and select Update driver. Choose Search automatically for updated driver software.
  4. Do the same for your Bluetooth adapter.
• HP Support: Visit the HP Support website to download the latest drivers for your specific model.

5. Reinstall Network Drivers:

• Uninstall and Reinstall:
  1. In Device Manager, right-click on the Wi-Fi and Bluetooth adapters and select Uninstall device.
  2. Restart your laptop. Windows should automatically reinstall the drivers.

6. Check Network Settings:

• Network Troubleshooter:
  1. Go to Settings > Network & Internet > Status.
  2. Click on Network troubleshooter and follow the prompts.
• Network Reset:
  1. Go to Settings > Network & Internet > Status.
  2. Scroll down and click Network reset. This will reinstall network adapters and set everything back to default.

Find the next set of steps in the next post. 

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[Nal_NR]

Hi @RahulKhurana 

Please find the next set of steps below. 

7. BIOS/UEFI Settings:

• Check Wireless Settings:
  1. Restart your laptop and enter BIOS/UEFI by pressing Esc or F10 during startup.
  2. Check if there are any settings related to wireless communication and ensure they are enabled.

8. Check for Windows Updates:

• Go to Settings > Update & Security > Windows Update.
• Check for and install any available updates.

9. Check Bluetooth Settings:

• Bluetooth Troubleshooter:
  1. Go to Settings > Update & Security > Troubleshoot.
  2. Select Bluetooth and run the troubleshooter.

10. Hardware Diagnostics:

• HP PC Hardware Diagnostics:
  1. Turn off your laptop.
  2. Turn it on and immediately press Esc repeatedly until the Startup Menu opens.
  3. Press F2 to open HP PC Hardware Diagnostics.
  4. Run the tests for network components.

11. Reset TCP/IP Stack:

• Command Prompt:
  1. Open Command Prompt as an administrator (search for cmd, right-click, and select Run as administrator).
  2. Enter the following commands one by one, pressing Enter after each

If none of the above steps resolve the issue, it might be a hardware problem. Contact HP Phone Support or visit a certified repair center for further assistance.

You may also refer to the below articles for further assistance. 
HP PCs - Troubleshooting a Bluetooth connection in Windows 10 | HP® Support
HP PCs - Troubleshooting Wireless Network and Internet (Windows 10) | HP® Support

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.