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Hamilton40
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Wifi connection issue

HP Recommended
HP Pavilion 500 PC Series
Microsoft Windows 8.1 (64-bit)

I just got a new internet provider (Comcast), switched from wow and my PC won't find my wireless network yet my TV, phones, and all other devices found the new network with no problem. I need help please.

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banhien
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@Hamilton40 

 

What is your machine ? Looks like it has wifi adapter which only supports 2.4GHz similar to the following machine

 

        HP Pavilion 500-303nc Desktop PC

 

Quick and easy fix: allow your router to broadcast dual bands,  it will see 2.4GHz network and you can connect.

 

Regards.

BH
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Mora124
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@MyAARPMedicare wrote:

I just got a new internet provider (Comcast), switched from wow and my PC won't find my wireless network yet my TV, phones, and all other devices found the new network with no problem. I need help please.


If you find that you’re able to load web pages through a hardwired connection, there’s definitely something wrong with your WiFi network itself. If restarting the router didn’t fix the issue, you may need to set it up again completely. Most routers have a small “reset” button that needs to be held down with a paperclip or other small object. Doing this will restore the device to factory settings, and you’ll be able to go through the first-time setup once again.

If you’ve been through this process and still can’t get connected, you’ll likely need to contact your ISP for help. You could have an unpaid balance that has caused the company to suspend your account, or there may simply be an outage in your area.

 
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