• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issue? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎11-08-2022 04:30 AM - edited ‎11-08-2022 04:31 AM

HP Recommended
Product: OMEN 25L Desktop PC GT11-1000i (ID 1N3Y8AV)

Hi, I'm having issues with my wifi disconneting from my computer every now and then. I'm not using a ethernetcable, although i know it resolves the issue. Im just wondering what would cause it to disconnect? Could it be a software issue or hardware issue. I just bought this pc 2 months ago and I never had this issue with my older pc. The router is only one wall away and is at most 6m away. Any ideas?  

Category:
2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎11-08-2022 07:13 AM

HP Recommended

Hi:

 

Yes, that is the Wi-Fi adapter model and driver.

 

See if updating the driver to the latest version HP has for that model Wi-Fi adapter helps any.

 

2024.0.010.227   06/21/2022

 

https://ftp.hp.com/pub/softpaq/sp142001-142500/sp142328.exe 

 

 

 

 

View solution in original post

1 person found this reply helpful
Was this reply helpful? Yes No
3 REPLIES 3

‎11-08-2022 06:39 AM

HP Recommended

Hi:

 

What model Wi-Fi adapter did your PC come with?

 

What is the Wi-Fi driver version and date?

Was this reply helpful? Yes No

‎11-08-2022 07:08 AM

HP Recommended

I'm not sure if this is correct but:

Realtek RTL8822CE 802. 11ac PCIe Adapter

2021-10-22

2024.0.010.225

Was this reply helpful? Yes No

‎11-08-2022 07:13 AM

HP Recommended

Hi:

 

Yes, that is the Wi-Fi adapter model and driver.

 

See if updating the driver to the latest version HP has for that model Wi-Fi adapter helps any.

 

2024.0.010.227   06/21/2022

 

https://ftp.hp.com/pub/softpaq/sp142001-142500/sp142328.exe 

 

 

 

 

1 person found this reply helpful
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.