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W-55
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Message 1 of 2
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Flag Post

Wifi connection

HP Recommended
Pavillion 500-030ea Desktop PC
Microsoft Windows 10 (64-bit)

Hi

 

At present I use this desktop with an ethernet cable.  I now wish to use it via wifi connection.  Can you advise me in easy step by step instructions how to change this.  Thats if this desktop allows this, which I think it does reading the help guide.  I have a wifi connection up and running for other devises so just wish to add this pc to the system. 

 

Sorry cant make sense of the help guide which does keeps thinking I have a PRinter wifi problem.  I just need to know how to change from ethernet to wifi. 

 

Many thanks Wyn 

1 REPLY 1
Riddle_Decipher
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@W-55 here's a few things you need to do, to resolve this issue once and for all:

  • Disable all firewalls and antivirus programs including windows ten's own firewalls and antivirus programs.
  • try safe mode with networking to check if the Internet connection is fast there. Try both wired and wireless options.
  • Link for safe mode with networking is given in my earlier post. Please try that.
  • Uninstall the existing network adapters and update the bios chipset and network adapters (both wired and wireless) from this link : click here to find and install the same
  • Please try to change the router's broadcasting channel to another value. try different working channels. that might help for WiFi only.
  • Try performing a clean boot in windows 10 using this link: Click here for steps
  • Try this link fixing network connections in windows 10: Click here

FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE

(By the end of this article all the issues should be resolved)

 

P.S: Welcome to HP Community 😉

 

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us, 

have a good day, ahead.

Riddle_Decipher
I am an HP Employee

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