• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
Envy x360
Microsoft Windows 11

Hello, I have a HP envy x360. Unfortunately one of my network drivers randomly goes out. It's the Intel(R) Wi-Fi 6 AX200 160MHz driver. It will go out for random periods of time then randomly come back on. I've tried everything from uninstalling and reinstalling the driver to resetting the network adapter. The same problem happens on windows 10 or 11. I've finally had enough because I can't do any work for my job with if it doesn't work. And on top of that my warranty expired less then a month ago. Has this happened to anyone else?

3 REPLIES 3
HP Recommended

@Cnelson7g -- for under $10, purchase a USB-to-WiFi adapter. Disable the built-in WiFi adapter, and connect the adapter, and configure your computer to use the adapter.

 

If you still have a problem, it could be your cable-modem/router that is "dropping" WiFi.

 

Do you live in a MURB (Multiple Unit Residential Building) ? If so, there could be many nearby WiFi signals that might interfere with your WiFi.

 

HP Recommended

@Itsmyname I'll go ahead and try the USB adapter. Also I do live in an apartment building but the option to show any wifi networks at all is gone. I'm thinking the only other option if the USB adapter doesn't work would have to be ethernet. What do you think?

HP Recommended

@Cnelson7g --  I do live in an apartment building but the option to show any wifi networks at all is gone.

 

That implies a failure of the WiFi adapter inside your computer.

 

I'm thinking the only other option if the USB adapter doesn't work would have to be Ethernet.

 

I think that the USB-to-WiFi adapter will work fine. It works, very inexpensively, for one of my computers.

Through Device Manager, disable the built-in WiFi adapter. Then, connect the new adapter.

 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.