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HP Recommended
Victus by HP Gaming Laptop 15-fa0000 (680A7AV)
Microsoft Windows 11

Hello, I recently bought a HP Victus with Windows 11 22H2.
I regularly cannot connect my device to the Wifi because the wireless driver disappears for seemingly no reason ?
I did notice it happens whenever there is a new update.
I've tried re-installing some missing drivers to no avail.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi @Jxngmi,

 

Welcome to HP Support Community.  


Thank you for posting your query, I will be glad to help you.

 

If the WiFi driver on your Victus by HP Gaming Laptop 15 keeps disappearing, there are several potential reasons and solutions you can try to fix the issue. Here's a step-by-step guide to help you troubleshoot.

 

  • Restart your laptop: Sometimes, a simple restart can resolve temporary software glitches that might be causing the driver to disappear.
  • Check Device Manager: Press Windows + X and select "Device Manager." Look for the "Network adapters" section and see if your WiFi adapter is listed. If it's not there or has a yellow exclamation mark, the driver might be missing or corrupted.
  • Driver Update: Right-click on the WiFi adapter (if it's listed) and select "Update driver." Choose "Search automatically for updated driver software." Windows will attempt to find and install the latest driver for your WiFi adapter.
  • Windows Update: Ensure that your Windows operating system is up-to-date. Sometimes, Windows updates include fixes for driver-related issues.
  • Manufacturer's Website: Visit the official HP website and search for the latest WiFi driver for your Victus laptop model. Download the driver from there and install it manually.
  • Rollback Driver: If updating the driver didn't work or if the issue started after a driver update, you can try rolling back the driver to a previous version. In the Device Manager, right-click the WiFi adapter, select "Properties," go to the "Driver" tab, and choose "Roll Back Driver" if the option is available.
  • Check for Malware: Malware or viruses can sometimes interfere with system drivers. Run a full system scan using a reliable antivirus program to check for any malicious software.
  • Windows Troubleshooter: Run the built-in Windows Network Troubleshooter to diagnose and fix common network-related issues. Right-click the network icon in the taskbar, select "Troubleshoot problems," and follow the on-screen instructions.
  • Power Management: Sometimes, the WiFi driver might be turning off to save power. To check this, go to Device Manager, right-click the WiFi adapter, select "Properties," go to the "Power Management" tab, and ensure the option "Allow the computer to turn off this device to save power" is unchecked.
  • System Restore: If the issue started recently after installing new software or updates, you can try using System Restore to revert your system to a point when the WiFi driver was working correctly.

 

I hope this helps. 
 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Alden4
HP Support 

I am an HP Employee.

View solution in original post

1 REPLY 1
HP Recommended

Hi @Jxngmi,

 

Welcome to HP Support Community.  


Thank you for posting your query, I will be glad to help you.

 

If the WiFi driver on your Victus by HP Gaming Laptop 15 keeps disappearing, there are several potential reasons and solutions you can try to fix the issue. Here's a step-by-step guide to help you troubleshoot.

 

  • Restart your laptop: Sometimes, a simple restart can resolve temporary software glitches that might be causing the driver to disappear.
  • Check Device Manager: Press Windows + X and select "Device Manager." Look for the "Network adapters" section and see if your WiFi adapter is listed. If it's not there or has a yellow exclamation mark, the driver might be missing or corrupted.
  • Driver Update: Right-click on the WiFi adapter (if it's listed) and select "Update driver." Choose "Search automatically for updated driver software." Windows will attempt to find and install the latest driver for your WiFi adapter.
  • Windows Update: Ensure that your Windows operating system is up-to-date. Sometimes, Windows updates include fixes for driver-related issues.
  • Manufacturer's Website: Visit the official HP website and search for the latest WiFi driver for your Victus laptop model. Download the driver from there and install it manually.
  • Rollback Driver: If updating the driver didn't work or if the issue started after a driver update, you can try rolling back the driver to a previous version. In the Device Manager, right-click the WiFi adapter, select "Properties," go to the "Driver" tab, and choose "Roll Back Driver" if the option is available.
  • Check for Malware: Malware or viruses can sometimes interfere with system drivers. Run a full system scan using a reliable antivirus program to check for any malicious software.
  • Windows Troubleshooter: Run the built-in Windows Network Troubleshooter to diagnose and fix common network-related issues. Right-click the network icon in the taskbar, select "Troubleshoot problems," and follow the on-screen instructions.
  • Power Management: Sometimes, the WiFi driver might be turning off to save power. To check this, go to Device Manager, right-click the WiFi adapter, select "Properties," go to the "Power Management" tab, and ensure the option "Allow the computer to turn off this device to save power" is unchecked.
  • System Restore: If the issue started recently after installing new software or updates, you can try using System Restore to revert your system to a point when the WiFi driver was working correctly.

 

I hope this helps. 
 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Alden4
HP Support 

I am an HP Employee.
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