Wifi is there but no internet

[alokkbs]

• Wifi connected but no internet 

[Hawks_Eye]

Hi @alokkbs 

Welcome to the HP Support Community! We're here to help you get back up and running.

Experiencing connectivity issues where Wi-Fi is present but there is no internet access can be caused by a variety of factors, including hardware problems, software configurations, or network settings. 

Below are steps you can take to troubleshoot and try to resolve this issue:

Check Physical Connections:

• Ensure that your Wi-Fi router is powered on and all cables are securely connected.
• Confirm that other devices connected to the same network have internet access.

Restart Devices:

• Restart your HP laptop to reset the network connection.
• Power-cycle the router by unplugging it for about 10 seconds and then plugging it back in.

Run Windows Network Troubleshooter:

• Go to Settings > Network & Internet > Status.
• Click on Network troubleshooter and follow the on-screen instructions.

Update Network Drivers:

• Access Device Manager by right-clicking on the Start Menu and selecting it.
• Locate Network adapters, right-click on your Wi-Fi adapter, and select Update driver.
• Make sure your HP Support Assistant is up to date for automatic driver updates. You can download it from hp.com/go/hpsupportassistant.

Check Network Configuration:

• Ensure airplane mode is not turned on.
• Verify your network settings under Control Panel > Network and Sharing Center.
• Ensure that your network adapter is enabled.

Reset TCP/IP Stack and DNS Cache:

• Open Command Prompt as an administrator.
• Type the following commands:netsh int ip reset ipconfig /flushdns
• Restart your laptop afterward.

Ensure Firewall and Antivirus Settings Aren’t Blocking the Connection:

• Check your firewall and antivirus settings to ensure they are not blocking internet access.

Router and ISP Issues:

• Contact your Internet Service Provider to verify if there is an issue with your connection or router.

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye