Wifi not working

[SAK1501]

Hi everyone,
My Wi-Fi isn't working, and my laptop drivers are showing Code 10 or Code 43 errors. I contacted HP support at the end of January, and it worked for a while, but the issue came back in March. I reached out to support again, and it worked for a few days, but the problem resurfaced. For now, I'm using USB tethering. The Wi-Fi randomly started working a few days ago, but today the issue is back.

Can anyone guide me on the potential cause of this problem?

Thanks

[resistencia]

Hi @SAK1501 

What is the wi-fi card model and driver version ?

[SAK1501]

Hello @resistencia

Intel (R) Wi-Fi 6E AX211 160MHz

Version: 23.120.0.3

[resistencia]

complicated for solutions, you downloaded the driver from intel, aren't you using the HP driver ? some Intel drivers are modified by HP

Victus by HP 15.6 inch Gaming Laptop 15-fa1000 Software and Driver Details

Intel® Wireless Wi-Fi Drivers for Windows® 10 and Windows 11*

[SAK1501]

I’m pretty new to this stuff, so I don’t know much about it. I haven’t really touched the drivers myself — HP support staff did everything through remote access. I’m not exactly sure what they did, and the only thing I’ve done myself is uninstall the driver and restart the PC.

[resistencia]

Then the support verified old driver and decided to download the driver directly from Intel. Well then try again to install the following driver

Intel® Wireless Wi-Fi Drivers for Windows® 10 and Windows 11*

[SAK1501]

Thanks for the link. i downloaded the drivers ,from the link and restarted but it's still not working

[resistencia]

Uninstall the driver, if you are asked if you want to remove the software check the checkbox accepting and then reinstall the driver.

[SAK1501]

still the issue is there.

[resistencia]

make an power reset

HP PCs - How to power reset your computer | HP® Support