cancel
Showing results for 
Search instead for 
Did you mean: 
Pls_send_help
New member
3 2 0 0
Message 1 of 7
469
Flag Post

Wifi signal Very weak even within a few meters of router.

HP Recommended
Hp pavilion 15-cs0649nd with realtek RTL8821

Hello community!

Since a short while I have been experiencing problems with my wireless connection. I only receive very bad internet connections at very short distances. I have tried resetting the computer to factory settings but all to no success.

Ik need the computer for School but now I can't take it with me for the signal received is SO weak it can't detect it. Letting the computer search for the problem didn't help either and showed no effect. I know the wifi everywhere is way better than the signal that i'm receiving. I am not that good with computers so could use a bit of guidance in the answers maybe. Sorry for that in advance! 

I hope to get this fixed soon, thanks!!

The name says it all
6 REPLIES 6
Lil_Boy_Blue
Level 12
7,692 7,654 332 701
Message 2 of 7
Flag Post
HP Recommended

Hi

Could the WiFi adapter be loose or damaged?

Flow Chart Adapters.png

 

Network PolyGlot.png

0 Kudos
Pls_send_help
Author
New member
3 2 0 0
Message 3 of 7
Flag Post
HP Recommended

I have no idea but it seems rather farfetched. The laptop has not moved much since I bought it and I have already tried the system reset as mentioned before.

The name says it all
0 Kudos
Lil_Boy_Blue
Level 12
7,692 7,654 332 701
Message 4 of 7
Flag Post
HP Recommended

Hi

You posted a Laptop question in a Desktop forum, so I may be a bit vague in my help.

It is a LAPTOP/NOTEBOOK?

 

What operating system are you using? W10 version ????  1709? 1809?

 

Copy, Paste and Save in Notepad, as LBB.bat (not a .TXT) and double click to run.
Preferably run as an Administrator.
OR copy and use the individual command lines as needed.
Post anything non-personal, but relevant please.

 

@ECHO OFF
getmac
netsh lan show interfaces
netsh wlan show drivers
netsh wlan show interfaces

PAUSE

systeminfo
PowerShell -Command "Get-NetAdapter"
PowerShell -Command "Get-NetAdapter -Name * | Format-Table -View Driver"
PowerShell -Command "GIP -Detailed"
PowerShell -Command "Test-NetConnection"

PAUSE





0 Kudos
Lil_Boy_Blue
Level 12
7,692 7,654 332 701
Message 5 of 7
Flag Post
HP Recommended

"need the computer for School but now I can't take it with me"

"The laptop has not moved much since I bought it"

 

 

 

0 Kudos
Pls_send_help
Author
New member
3 2 0 0
Message 6 of 7
Flag Post
HP Recommended

It tells me the Hosted network status is unavailable and signal strength is 26% while I am sitting next to the router. And yes I am on a laptop, sorry for posting it in the wrong place.

The name says it all
0 Kudos
Lil_Boy_Blue
Level 12
7,692 7,654 332 701
Message 7 of 7
Flag Post
HP Recommended

So

Change the router channel and / or frequency.

 

Without some really helpful answers this is going to fail...

I get

Channel : 1
Receive rate (Mbps) : 72.2
Transmit rate (Mbps) : 72.2
Signal : 80%

 

Name InterfaceDescription ifIndex Status MacAddress LinkSpeed
---- -------------------- ------- ------ ---------- ---------
WiFi Realtek RTL8723BE 802.11 bgn Wi-Fi A... 23 Up 48-48-48-48-48-27 72.2 Mbps
Ethernet Realtek PCIe FE Family Controller 7 Disconnected 48-48-48-48-48-28 0 bps

 

Name InterfaceDescription DriverFileName DriverDate DriverVersion NdisVersion
---- -------------------- -------------- ---------- ------------- -----------
WiFi Realtek RTL8723BE 802.11 bgn Wi-Fi Ad... rtwlane02.sys 2019-03-22 2024.0.4.108 6.70
Ethernet Realtek PCIe FE Family Controller rt640x64.sys 2015-05-05 10.1.505.2015 6.40

 

ComputerName : internetbeacon.msedge.net
RemoteAddress : 13.107.4.52
InterfaceAlias : WiFi
SourceAddress : 192.168.0.11
PingSucceeded : True
PingReplyDetails (RTT) : 20 ms

 

 

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation