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drunkguy23
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Wifi working but ethernet is not.

HP Recommended
Envy 700-047c
Microsoft Windows 10 (64-bit)

A few months ago my internet went out. I contacted AT&T and went through all the scripted steps. That didn't work and they sent out a tech. The tech informed me that something at the AT&T "Hub" (or whatever it is called) malfunctioned and everyone's internet went out for a day. He cleared some cache on my computer, reset the modem and popped up a web page. We both thought everything was fixed. Right after he left, I started surfing the internet. I pulled up a webpage, but after I clicked on 1 or 2 links, my ethernet disconnected. My wifi works fine, but the ethernet directly into my desktop does not. I called him back and he instantly said there must be a problem with my hardware. I find it hard to believe that my hardware failed at the exact time as this "Hub" malfunction. He never switched out my modem during his first visit-which is always the first thing every other tech has done when I have had a problem. I called AT&T again and they scheduled another tech to come out. Unfortunately, it was the same guy as before. The guy called me and basically started yelling at me before he even came back. I gave him a piece if my mind and hung up. I have been using wifi since, but am getting tired of the slow connection associated with wifi.

 

When I turn off wifi and enable my wired connection, I get the HP "Connection Error" message with a link to "Run HP Network Check". When I run the Network Check/Network Diagnostics, I get a message that says "Purged DNS Resolver Cache" and then get a message saying "Connection issue (310)"-Infrastructure host not responding to pings.

 

I have reset my modem several times, checked for all updates for Windows 10, etc. Nothing works.

 

If this is a hardware issue, what do I need to replace? I'm far from a computer expert, but have installed a new graphics card and a new power supply in the past. Any help would be greatly appreciated.

 

Thanks,

1 REPLY 1
Lil_Boy_Blue
Level 12
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Message 2 of 2
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HP Recommended

Hi

This is a bit long winded, but basic....

Your ethernet needs to be installed and connect to "itself"

Prove by a command window .....

C:\>ping 127.0.0.1

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms

 

Which will work if the WiFi is active, so switch it off and plug in the ethernet.

 

Then you look at the label on the Modem/Router and find the Default Gateway (192.168.0.1 or similar)...

 

C:\>ping 192.168.0.1

Pinging 192.168.0.1 with 32 bytes of data:
Reply from 192.168.0.1: bytes=32 time=5ms TTL=64
Reply from 192.168.0.1: bytes=32 time=2ms TTL=64
Reply from 192.168.0.1: bytes=32 time=3ms TTL=64
Reply from 192.168.0.1: bytes=32 time=3ms TTL=64

Ping statistics for 192.168.0.1:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 2ms, Maximum = 5ms, Average = 3ms

 

THEN

C:\>ping bbc.co.uk

Pinging bbc.co.uk [151.101.64.81] with 32 bytes of data:
Reply from 151.101.64.81: bytes=32 time=43ms TTL=57
Reply from 151.101.64.81: bytes=32 time=18ms TTL=57
Reply from 151.101.64.81: bytes=32 time=17ms TTL=57
Reply from 151.101.64.81: bytes=32 time=19ms TTL=57

Ping statistics for 151.101.64.81:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 17ms, Maximum = 43ms, Average = 24ms

 

 

Please report the progress of each step.

 

To connect to the outside world you would want....

 

C:\>ipconfig

Windows IP Configuration

Ethernet adapter Ethernet:

Connection-specific DNS Suffix . :
Link-local IPv6 Address . . . . . :
IPv4 Address. . . . . . . . . . . : 192.168.0.111
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.0.1

 

If in doubt please ask.

 

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