• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎03-04-2020 11:29 AM

HP Recommended
Product: Pavilion Elite HPE
Operating System: Microsoft Windows 10 (64-bit)

Cannot get the bluetooth to work on my desktop

1 ACCEPTED SOLUTION

Accepted Solutions

‎03-04-2020 12:47 PM

HP Recommended

According to the parts list for your PC, the wifi card it has is not a combination wifi/bluetooth card.

 

http://partsurfer.hp.com/Search.aspx?type=PROD&SearchText=BK169AAR

 

Your PC does not have built in bluetooth networking.

 

You can add bluetooth by purchasing an external USB bluetooth adapter.

 

I use this one for example...

 

https://www.amazon.com/Kinivo-USB-Bluetooth-4-0-Compatible/dp/B007Q45EF4

View solution in original post

Was this reply helpful? Yes No
9 REPLIES 9

‎03-04-2020 12:23 PM

HP Recommended

Hi:

 

What model wifi adapter does your PC have?

 

If you don't know, go to the device manager, click to expand the Network Adapters device manager category, and there you will find the name and model number of the wireless network adapter.

Was this reply helpful? Yes No

‎03-04-2020 12:27 PM

HP Recommended

Qualcomm Atheros 802.11

Was this reply helpful? Yes No

‎03-04-2020 12:31 PM

HP Recommended

Is that all it indicates?

 

There should be a model number of the wifi adapter.

Was this reply helpful? Yes No

‎03-04-2020 12:34 PM

HP Recommended

Realtek PCIe GBE 

Was this reply helpful? Yes No

‎03-04-2020 12:37 PM

HP Recommended

That is the ethernet adapter.

 

What is the product number of your PC? 

 

I'll look up the model number of the wifi card your PC has in the parts list for it.

 

Use this guide to find that information...

 

https://support.hp.com/us-en/document/bph07555

Was this reply helpful? Yes No

‎03-04-2020 12:40 PM

HP Recommended

Sorry about that.  Product no: BK 169AAR#ABA

Was this reply helpful? Yes No

‎03-04-2020 12:47 PM

HP Recommended

According to the parts list for your PC, the wifi card it has is not a combination wifi/bluetooth card.

 

http://partsurfer.hp.com/Search.aspx?type=PROD&SearchText=BK169AAR

 

Your PC does not have built in bluetooth networking.

 

You can add bluetooth by purchasing an external USB bluetooth adapter.

 

I use this one for example...

 

https://www.amazon.com/Kinivo-USB-Bluetooth-4-0-Compatible/dp/B007Q45EF4

Was this reply helpful? Yes No

‎03-04-2020 12:50 PM

HP Recommended

Thank You for your help. I would have swore it had bluetooth. I will order one today. 

Was this reply helpful? Yes No

‎03-04-2020 12:51 PM - edited ‎03-04-2020 12:51 PM

HP Recommended

You're very welcome.

 

Not with the model wifi adapter the parts list indicates your PC came with.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.