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Vesheward
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Solved!

Win10 Bluetooth Driver for Pavilion Elite

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Pavilion Elite HPE
Microsoft Windows 10 (64-bit)

Cannot get the bluetooth to work on my desktop

1 ACCEPTED SOLUTION

Accepted Solutions
Paul_Tikkanen
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According to the parts list for your PC, the wifi card it has is not a combination wifi/bluetooth card.

 

http://partsurfer.hp.com/Search.aspx?type=PROD&SearchText=BK169AAR

 

Your PC does not have built in bluetooth networking.

 

You can add bluetooth by purchasing an external USB bluetooth adapter.

 

I use this one for example...

 

https://www.amazon.com/Kinivo-USB-Bluetooth-4-0-Compatible/dp/B007Q45EF4

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Paul_Tikkanen
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Hi:

 

What model wifi adapter does your PC have?

 

If you don't know, go to the device manager, click to expand the Network Adapters device manager category, and there you will find the name and model number of the wireless network adapter.

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Vesheward
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Qualcomm Atheros 802.11

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Paul_Tikkanen
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Is that all it indicates?

 

There should be a model number of the wifi adapter.

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Vesheward
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Realtek PCIe GBE 

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Paul_Tikkanen
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That is the ethernet adapter.

 

What is the product number of your PC? 

 

I'll look up the model number of the wifi card your PC has in the parts list for it.

 

Use this guide to find that information...

 

https://support.hp.com/us-en/document/bph07555

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Vesheward
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Sorry about that.  Product no: BK 169AAR#ABA

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Paul_Tikkanen
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141,366 64,930 22,057 33,977
Message 8 of 10
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HP Recommended

According to the parts list for your PC, the wifi card it has is not a combination wifi/bluetooth card.

 

http://partsurfer.hp.com/Search.aspx?type=PROD&SearchText=BK169AAR

 

Your PC does not have built in bluetooth networking.

 

You can add bluetooth by purchasing an external USB bluetooth adapter.

 

I use this one for example...

 

https://www.amazon.com/Kinivo-USB-Bluetooth-4-0-Compatible/dp/B007Q45EF4

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Vesheward
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Thank You for your help. I would have swore it had bluetooth. I will order one today. 

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Paul_Tikkanen
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You're very welcome.

 

Not with the model wifi adapter the parts list indicates your PC came with.

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