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CoachBo
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Solved!

Windows 10 Update Took My Bluetooth Driver Away

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Desktop-HM3THQ1
Microsoft Windows 10 (64-bit)

Windows 10 Updated yesterday. 6-12-18

 

After that update the Bluetooth Driver was no longer working.

 

There is no longer a "Toggle" for On-Off of the Bluetooth.

 

However, The Keyboard and the mouse still work seemlessly. 

 

Ethernet Connection.

 

Microsoft tells me I need an updated driver from HP.

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CF4
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Hi

 

Could you give a fuller Model Number please.

The SKU also?

 

Your search for " Desktop HM3THQ1" has returned no results (0)

CoachBo
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HP OS INFO.JPG

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CF4
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Hi

 

The picture takes hours to get approved, can you type anything relevant please.

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CoachBo
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Model -24-g214

 

System X64- Based PC

 

System Sku- Z5l8AA#ABA

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CF4
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Hi

 

HP All-in-One - 24-g214

 

https://support.hp.com/gb-en/drivers/selfservice/hp-24-g200-all-in-one-desktop-pc-series/13823546/mo...

 

Broadcom Bluetooth Driver

12.0.1.921 Rev.A21.1 MBMar 21, 2016Download

Intel Bluetooth Driver (Windows 10)

20.20.0.5 Rev.B27.0 MBDec 25, 2017Download

Realtek RTL8000 Series Bluetooth Driver

1.0.0.61 Rev.A48.0 MBApr 17, 2017Download

Realtek RTL8723BE Bluetooth 4.0 Driver

1.0.0.79 Rev.A52.8 MBOct 12, 2017Download

 

Hopefully one will work.

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CoachBo
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Thanks for your help, Distinguished Professor.

 

It was resolved by MS Live support with a remote access visit, after a few hours of "kicking and screaming".

 

They wanted to push it off on HP but I insisted they correct their "update" mistake.

 

So, after a few different attempts, everything was resolved.

 

I will keep this information stored just in case thing go awry again.

 

Thanks again!

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CF4
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Prego.
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