Windows 10 Update Took My Bluetooth Driver Away

CoachBo · ‎06-13-2018

Windows 10 Updated yesterday. 6-12-18

After that update the Bluetooth Driver was no longer working.

There is no longer a "Toggle" for On-Off of the Bluetooth.

However, The Keyboard and the mouse still work seemlessly.

Ethernet Connection.

Microsoft tells me I need an updated driver from HP.

CF4 · ‎06-14-2018

Hi

Could you give a fuller Model Number please.

The SKU also?

Your search for " Desktop HM3THQ1" has returned no results (0)

CoachBo · ‎06-14-2018

CF4 · ‎06-14-2018

Hi

The picture takes hours to get approved, can you type anything relevant please.

CoachBo · ‎06-14-2018

Model -24-g214

System X64- Based PC

System Sku- Z5l8AA#ABA

CF4 · ‎06-15-2018

Hi

HP All-in-One - 24-g214

Broadcom Bluetooth Driver

12.0.1.921 Rev.A

21.1 MB

Mar 21, 2016

Intel Bluetooth Driver (Windows 10)

20.20.0.5 Rev.B

27.0 MB

Dec 25, 2017

Realtek RTL8000 Series Bluetooth Driver

1.0.0.61 Rev.A

48.0 MB

Apr 17, 2017

Realtek RTL8723BE Bluetooth 4.0 Driver

1.0.0.79 Rev.A

52.8 MB

Oct 12, 2017

Hopefully one will work.

CoachBo · ‎06-15-2018

Thanks for your help, Distinguished Professor.

It was resolved by MS Live support with a remote access visit, after a few hours of "kicking and screaming".

They wanted to push it off on HP but I insisted they correct their "update" mistake.

So, after a few different attempts, everything was resolved.

I will keep this information stored just in case thing go awry again.

Thanks again!

CF4 · ‎06-15-2018

Prego.