cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
CoachBo
Level 1
5 3 0 0
Message 1 of 8
676
Flag Post

Solved!

Windows 10 Update Took My Bluetooth Driver Away

HP Recommended
Desktop-HM3THQ1
Microsoft Windows 10 (64-bit)

Windows 10 Updated yesterday. 6-12-18

 

After that update the Bluetooth Driver was no longer working.

 

There is no longer a "Toggle" for On-Off of the Bluetooth.

 

However, The Keyboard and the mouse still work seemlessly. 

 

Ethernet Connection.

 

Microsoft tells me I need an updated driver from HP.

1 ACCEPTED SOLUTION

Accepted Solutions
CF4
Level 9
5,904 1,697 206 536
Message 8 of 8
Flag Post
HP Recommended
Was this reply helpful? Yes No
7 REPLIES 7
CF4
Level 9
5,904 1,697 206 536
Message 2 of 8
Flag Post
HP Recommended

Hi

 

Could you give a fuller Model Number please.

The SKU also?

 

Your search for " Desktop HM3THQ1" has returned no results (0)

Was this reply helpful? Yes No
CoachBo
Author
Level 1
5 3 0 0
Message 3 of 8
Flag Post
HP Recommended

HP OS INFO.JPG

Was this reply helpful? Yes No
CF4
Level 9
5,904 1,697 206 536
Message 4 of 8
Flag Post
HP Recommended

Hi

 

The picture takes hours to get approved, can you type anything relevant please.

Was this reply helpful? Yes No
CoachBo
Author
Level 1
5 3 0 0
Message 5 of 8
Flag Post
HP Recommended

Model -24-g214

 

System X64- Based PC

 

System Sku- Z5l8AA#ABA

Was this reply helpful? Yes No
CF4
Level 9
5,904 1,697 206 536
Message 6 of 8
Flag Post
HP Recommended

Hi

 

HP All-in-One - 24-g214

 

https://support.hp.com/gb-en/drivers/selfservice/hp-24-g200-all-in-one-desktop-pc-series/13823546/mo...

 

Broadcom Bluetooth Driver

12.0.1.921 Rev.A21.1 MBMar 21, 2016Download

Intel Bluetooth Driver (Windows 10)

20.20.0.5 Rev.B27.0 MBDec 25, 2017Download

Realtek RTL8000 Series Bluetooth Driver

1.0.0.61 Rev.A48.0 MBApr 17, 2017Download

Realtek RTL8723BE Bluetooth 4.0 Driver

1.0.0.79 Rev.A52.8 MBOct 12, 2017Download

 

Hopefully one will work.

Was this reply helpful? Yes No
CoachBo
Author
Level 1
5 3 0 0
Message 7 of 8
Flag Post
HP Recommended

Thanks for your help, Distinguished Professor.

 

It was resolved by MS Live support with a remote access visit, after a few hours of "kicking and screaming".

 

They wanted to push it off on HP but I insisted they correct their "update" mistake.

 

So, after a few different attempts, everything was resolved.

 

I will keep this information stored just in case thing go awry again.

 

Thanks again!

Was this reply helpful? Yes No
CF4
Level 9
5,904 1,697 206 536
Message 8 of 8
Flag Post
HP Recommended
Prego.
Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation