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HP Recommended

Our touch screen computer which is running on windows 10 won’t connect to any wireless wifis and only works when is plugged into a mini hub

3 REPLIES 3
HP Recommended

You probably have the wrong driver loaded or the wrong Wi-Fi password

 

less likely, you may be trying to connect to a Wi-Fi that is not supported

 

As of the Windows 10 May 2019 update, wireless networks secured with WEP or Temporal Key Integrity Protocol (TKIP) will no longer be supported

 

https://www.howtogeek.com/204697/wi-fi-security-should-you-use-wpa2-aes-wpa2-tkip-or-both/

 

bring up the device manager and look for any errors.  If you see any errors come back and post your  product ID and I'll tell you which drivers you need


I am a retired Principal Analyst, and a community volunteer.
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If I helped solve your problem please mark this as a solution.

HP Recommended

No errors. Suspect wrong driver. This Laptop was originally Windows 8.1 Home and was upgraded to windows 10 home.

Everything else works fine.

Model: 17-e119wm

Rev: 1984-110

F9A46UA/#ABA

S/N: [Personal Information Removed]

Works fine when plugged into Ethernet but not wireless

Old Driver loaded with 8.1  10.3.723.2015

 

HP Recommended

This Wi-Fi driver should work

https://ftp.hp.com/pub/softpaq/sp72501-73000/sp72517.exe

 

there is also a bios update that might work better with windows 10 "F39 Rev A"

https://support.hp.com/us-en/drivers/selfservice/hp-pavilion-17-e100-notebook-pc-series/5401229/mode...

 


I am a retired Principal Analyst, and a community volunteer.
If you find this post useful click the YES button
If I helped solve your problem please mark this as a solution.

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