Windows 11 Realtek 8822CE keeps disconnecting randomly...

[Bob20163]

My AIO w/ realtek 8822CE keeps disconnecting despite having a more recently updated driver than the one touted in other threads in here as the "accepted solution" to this issue.

Version 2024.10.229.0

Driver Date 5/16/24

Has anyone found certain settings that keep this from happening? I've tried updating to an older driver by windows doesn't allow it as "windows has determined you already have the best driver update currently"

[Sneha_01 · Accepted solution]

Hi @Bob20163,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If you're experiencing random disconnections with the Realtek 8822CE Wi-Fi adapter on Windows 11, even with the most recent drivers, there are several troubleshooting steps and settings adjustments you can try to stabilize your connection. Here’s a detailed approach to resolving this issue:

1. Check Power Management Settings

Sometimes, power management settings can cause the Wi-Fi adapter to disconnect to save power.

Open Device Manager:

• Right-click the Start menu and select Device Manager.

Find Network Adapters:

• Expand the Network adapters section and locate Realtek 8822CE.

Adjust Power Management Settings:

• Right-click on the Realtek 8822CE adapter and select Properties.
• Go to the Power Management tab.
• Uncheck Allow the computer to turn off this device to save power.
• Click OK.

2. Update or Rollback Driver

Although you mentioned you have the latest driver, it’s worth trying a rollback or checking for beta drivers:

Roll Back Driver:

• In Device Manager, right-click the Realtek 8822CE adapter and select Properties.
• Go to the Driver tab.
• Click Roll Back Driver if available. If not, consider the next step.

Check HP Website:

• Visit the HP website to see if there are any beta or newer drivers available.

3. Adjust Advanced Wi-Fi Settings

Open Device Manager:

• Right-click the Start menu and select Device Manager.

Find and Configure the Adapter:

• Expand Network adapters, right-click Realtek 8822CE, and select Properties.
• Go to the Advanced tab.

Modify Settings:

• Wireless Mode: Ensure it's set to the correct mode (e.g., 802.11ac/n/b/g). Sometimes setting it to a specific mode helps.
• Channel Width: Try setting this to Auto or to a specific width (e.g., 20 MHz or 40 MHz).
• Roaming Aggressiveness: Set this to Medium or Low. High settings can cause frequent disconnections.
• Transmit Power: Set this to Highest.

4. Check Router Settings

Update Router Firmware:

• Ensure your router firmware is up to date. Check the router HP website for updates.

Change Wi-Fi Channels:

• Log in to your router settings and change the Wi-Fi channel. Interference from other networks or devices can cause disconnections.

Security Settings:

• Ensure you are using WPA2 or WPA3 encryption. Older encryption methods can cause instability.

5. Network Reset

1. Network Reset:
   • Go to Settings > Network & Internet > Advanced network settings.
   • Click on Network reset.
   • Click Reset now. This will remove and reinstall network adapters and set other networking components back to their default settings.

6. Check for Windows Updates

1. Install Updates:
   • Go to Settings > Update & Security > Windows Update.
   • Check for updates and install any pending updates. Sometimes, updates include fixes for driver and connectivity issues.

7. Perform a Clean Boot

1. Clean Boot:
   • Press Win + R, type msconfig, and press Enter.
   • Go to the Services tab, check Hide all Microsoft services, and then click Disable all.
   • Go to the Startup tab and click Open Task Manager.
   • Disable all startup items.
   • Restart your computer and test the Wi-Fi connectivity.

8. Check for Interference

1. Check for Interference:
   • Ensure that there are no physical obstructions or electronic devices that could cause interference with the Wi-Fi signal.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support

[Bob20163]

I did want to reply in case anyone else is struggling with this same issue. The item that actually made a difference for me was #3: Modify Settings -> Roaming Aggressiveness -> changed from medium to low, and it's like i had my brand new computer again... if this single setting can make such a big difference in end user experience i have no idea why the default setting by either HP or Windows would be set to medium... mind blown. Also have no idea what changed because my computer has been installed in the exact same location in my house since i bought it and the location of my router hasn't changed either...