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HP Recommended
OMEN by HP Desktop PC 880-p1xx Ethernet Assistance
Microsoft Windows 10 (64-bit)



Recently, I have received an OMEN Desktop that has been amazing in terms of performance; however, I am unable to use a wired connection via Ethernet wall-port. The wall-port is labeled with CAT5E markers, and I am using a Belkin CAT5E wire. When I plug the wire into my OMEN, the computer fails to recognize that there is a ethernet cable in it. Unfortunately, I am unable to plug the computer directly into the router, as there are already two family PC's plugged utilizing the space near the router. I have updated the driver that is responsible for handling the ethernet (at least from what I know, I was able to identify the driver via network settings), but I have seen a mixed bag of results regarding the necessity for a USB to Ethernet Adapter for OMENs (both PC's and Laptops). I am not exceptionally well-versed in computer knowledge, so perhaps the assumption that I don't need an adapter is incorrect. Regardless, I would love to be able to take advantage of the high-speed internet that my house has; the capabilities of this amazing desktop are throttled by the inability to utilize the internet to the best of it's abilities!


Thank you, best wishes, and happy holidays,


HP Recommended

Additionally, the WIFI speeds on my 2015 MacBook Pro are far better than the WIFI performance on the OMEN Desktop. I am unaware if this is due to hardware differences, but the location of the two computers are not different.

HP Recommended


So is the Wall Port a working item, if so, how did you prove it?


Copy, Paste and Save in Notepad, as LBB.bat (not a .TXT) and double click to run.
Preferably run as an Administrator.
Copy and use the individual command lines as needed.

Post anything non-personal, but relevant please.


@Echo OFF
netsh lan show interfaces
netsh wlan show interfaces
netsh wlan show drivers

PowerShell -Command "Get-NetAdapter"
PowerShell -Command "Get-NetAdapter -Name * | Format-Table -View Driver"
PowerShell -Command "GIP -Detailed"
PowerShell -Command "Test-NetConnection"




HP Recommended


C:\>PowerShell -Command "Get-NetAdapter -Name * | Format-Table -View Driver"

Name InterfaceDescription DriverFileName DriverDate DriverVersion NdisVersion
---- -------------------- -------------- ---------- ------------- -----------
WiFi Realtek RTL8723BE 802.11 bgn Wi-Fi Ad... rtwlane02.sys 2019-03-22 2024.0.4.108 6.70
Bluetooth Network Conn... Bluetooth Device (Personal Area Network) bthpan.sys 2006-06-21 10.0.18362.1 6.30
Ethernet Realtek PCIe FE Family Controller rt640x64.sys 2015-05-05 10.1.505.2015 6.40
Ethernet 2 AnchorFree TAP-Windows Adapter V9 aftap0901.sys 2017-11-10 6.1



HP Recommended

Hello Lil_Boy_Blue,


Here is what I am looking at, and if the formatting is incorrect, I apologize. Let me know if there is anything you need adjusted or looked up.


@Echo OFF

Physical Address Transport Name
=================== ==========================================================
C8-D3-FF-43-5C-BF Media disconnected
40-23-43-C6-79-D1 \Device\Tcpip_{4B15F727-F0F4-4215-877E-E9FA7F8081EF}
40-23-43-C6-79-D2 Media disconnected


netsh lan show interfaces

The Wired AutoConfig Service (dot3svc) is not running.


netsh wlan show interfaces

There is 1 interface on the system:

Name : Wi-Fi
Description : Realtek RTL8822BE 802.11ac PCIe Adapter
GUID : 4b15f727-f0f4-4215-877e-e9fa7f8081ef
Physical address : ***************
State : connected
SSID : ***************
BSSID : *****************
Network type : Infrastructure
Radio type : 802.11n
Authentication : WPA2-Personal
Cipher : CCMP
Connection mode : Auto Connect
Channel : 1
Receive rate (Mbps) : 130
Transmit rate (Mbps) : 130
Signal : 100%
Profile : ****************

Hosted network status : Not available


netsh wlan show drivers

Interface name: Wi-Fi

Driver : Realtek RTL8822BE 802.11ac PCIe Adapter
Vendor : Realtek Semiconductor Corp.
Provider : Realtek Semiconductor Corp.
Date : 8/7/2019
Version : 2024.0.10.106
INF file : oem44.inf
Type : Native Wi-Fi Driver
Radio types supported : 802.11n 802.11g 802.11b 802.11ac 802.11n 802.11a
FIPS 140-2 mode supported : Yes
802.11w Management Frame Protection supported : Yes
Hosted network supported : No
Authentication and cipher supported in infrastructure mode:
Open None
WPA2-Personal CCMP
Open WEP-40bit
Open WEP-104bit
Open WEP
WPA-Enterprise TKIP
WPA-Personal TKIP
WPA2-Enterprise TKIP
WPA2-Personal TKIP
WPA-Enterprise CCMP
WPA-Personal CCMP
WPA2-Enterprise CCMP
WPA3-Personal CCMP
Vendor defined TKIP
Vendor defined CCMP
Vendor defined Vendor defined
Vendor defined Vendor defined
WPA2-Enterprise Vendor defined
WPA2-Enterprise Vendor defined
Vendor defined Vendor defined
Vendor defined Vendor defined
IHV service present : Yes
IHV adapter OUI : [00 e0 4c], type: [00]
IHV extensibility DLL path: C:\windows\system32\Rtlihvs.dll
IHV UI extensibility ClSID: {6c2a8cca-b2a2-4d81-a3b2-4e15f445c312}
IHV diagnostics CLSID : {00000000-0000-0000-0000-000000000000}
Wireless Display Supported: Yes (Graphics Driver: Yes, Wi-Fi Driver: Yes)





Press any key to continue . . .



Host Name: DESKTOP-L28NS38
OS Name: Microsoft Windows 10 Pro
OS Version: 10.0.18362 N/A Build 18362
OS Manufacturer: Microsoft Corporation
OS Configuration: Standalone Workstation
OS Build Type: Multiprocessor Free
Registered Owner: ***************
Registered Organization: HP
Product ID: 00330-52464-34427-AAOEM
Original Install Date: 12/16/2019, 11:50:44 PM
System Boot Time: 12/21/2019, 12:01:56 AM
System Manufacturer: HP
System Model: OMEN by HP Desktop PC 880-p1xx
System Type: x64-based PC
Processor(s): 1 Processor(s) Installed.
[01]: Intel64 Family 6 Model 158 Stepping 10 GenuineIntel ~3701 Mhz
BIOS Version: AMI F.50, 5/22/2019
Windows Directory: C:\windows
System Directory: C:\windows\system32
Boot Device: \Device\HarddiskVolume2
System Locale: en-us;English (United States)
Input Locale: en-us;English (United States)
Time Zone: *********************
Total Physical Memory: 32,655 MB
Available Physical Memory: 27,367 MB
Virtual Memory: Max Size: 37,775 MB
Virtual Memory: Available: 30,420 MB
Virtual Memory: In Use: 7,355 MB
Page File Location(s): C:\pagefile.sys
Logon Server: \\DESKTOP-L28NS38
Hotfix(s): 7 Hotfix(s) Installed.
[01]: KB4533002
[02]: KB4497727
[03]: KB4506933
[04]: KB4516115
[05]: KB4524569
[06]: KB4501374
[07]: KB4530684
Network Card(s): 3 NIC(s) Installed.
[01]: Realtek Gaming GbE Family Controller
Connection Name: Ethernet
Status: Media disconnected
[02]: Realtek RTL8822BE 802.11ac PCIe Adapter
Connection Name: Wi-Fi
DHCP Enabled: Yes
DHCP Server:
IP address(es)
[02]: fe80::a153:8302:69ba:1576
[03]: 2601:440:8380:71a0:f1c6:d686:e9ea:8df3
[04]: 2601:440:8380:71a0:a153:8302:69ba:1576
[05]: 2601:440:8380:71a0::3615
[03]: Bluetooth Device (Personal Area Network)
Connection Name: Bluetooth Network Connection
Status: Media disconnected
Hyper-V Requirements: VM Monitor Mode Extensions: Yes
Virtualization Enabled In Firmware: Yes
Second Level Address Translation: Yes
Data Execution Prevention Available: Yes
PowerShell -Command "Get-NetAdapter"

HP Recommended

Additionally, I believe the RJ45 wall-ports are functional because I took the wall plate off, and each port had wiring going to them. Perhaps a wrong assumption on my part, but I am uncertain regardless. The wall-port consists of three RJ45 ports and a coaxial port.

HP Recommended


Well you have an ethernet port. Try (with Wi-Fi) disabled...



ping  (or your default gateway)



and redo this one please.....

C:\>PowerShell -Command "Get-NetAdapter -Name * | Format-Table -View Driver"





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