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02-10-2020 04:04 PM
I am having wired connection stability and speed issues. I have tried having the most up to date drivers and even to roll back the drivers. Because the network adapter connects tech is telling me it's a driver issue. I have tired the available drivers and even removed and re-installed. The connection is not stable or up to speed through wired connection. I have to use the wired connection as this is for work.
when I called support they told me the running the diagnostics said it was ok so it has to be a software issue. This is not the case since it seems to only check to verify that it can connect. I know it can connect. the problem is the speed and stability of the connection. Machine was purchased only 8 months ago.
I have had my ISP out here multiple times and even connected other machines to the modem and everything checks out.
02-10-2020 05:31 PM
Please try a new CAT5e or CAT6 cable and also try to set auto negotiate. By the way what EXACTLY is your HP All-in-One 24-f0xx ? Please use the following instructions to find out the model/product of your machine:
Please do NOT post its Serial number (s/n).
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