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Wired network connection stability issue
02-10-2020 04:04 PM

I am having wired connection stability and speed issues. I have tried having the most up to date drivers and even to roll back the drivers. Because the network adapter connects tech is telling me it's a driver issue. I have tired the available drivers and even removed and re-installed. The connection is not stable or up to speed through wired connection. I have to use the wired connection as this is for work.
when I called support they told me the running the diagnostics said it was ok so it has to be a software issue. This is not the case since it seems to only check to verify that it can connect. I know it can connect. the problem is the speed and stability of the connection. Machine was purchased only 8 months ago.
I have had my ISP out here multiple times and even connected other machines to the modem and everything checks out.
Any suggestions?
02-10-2020 05:31 PM

Please try a new CAT5e or CAT6 cable and also try to set auto negotiate. By the way what EXACTLY is your HP All-in-One 24-f0xx ? Please use the following instructions to find out the model/product of your machine:
https://support.hp.com/us-en/document/c03754824
Please do NOT post its Serial number (s/n).
Regards.
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02-10-2020 06:23 PM

Product ID : 3LA84AA#ABA
I have tried multiple cat 5 cables and even new modem.
fixing to try and use a USB network adapter to see if that will get me a stable connection.
02-13-2020 09:10 AM

The USB adapter is at least stable. it does have the speed but I kind of guessed it wouldn't.
Still need to find out why the network card in the machine is unstable

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