cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Gembone
New member
3 2 0 0
Message 1 of 4
376
Flag Post

Wired network connection stability issue

HP Recommended
HP All-in-One 24-f0xx
Microsoft Windows 10 (64-bit)

I am having wired connection stability and speed issues. I have tried having the most up to date drivers and even to roll back the drivers. Because the network adapter connects tech is telling me it's a driver issue. I have tired the available drivers and even removed and re-installed. The connection is not stable or up to speed through wired connection. I have to use the wired connection as this is for work.

when I called support they told me the running the diagnostics said it was ok so it has to be a software issue. This is not the case since it seems to only check to verify that it can connect. I know it can connect. the problem is the speed and stability of the connection. Machine was purchased only 8 months ago.

I have had my ISP out here multiple times and even connected other machines to the modem and everything checks out.

 

Any suggestions?

3 REPLIES 3
banhien
Level 20
Level 20
98,728 37,770 12,824 27,068
Message 2 of 4
Flag Post
HP Recommended

@Gembone 

 

Please try a new CAT5e or CAT6 cable and also try to set auto negotiate. By the way what EXACTLY is your HP All-in-One 24-f0xx ? Please use the following instructions to find out the model/product of your machine:


      https://support.hp.com/us-en/document/c03754824


Please do NOT post its Serial number (s/n).


Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




>
Was this reply helpful? Yes No
Gembone
Author
New member
3 2 0 0
Message 3 of 4
Flag Post
HP Recommended

Product ID : 3LA84AA#ABA

 

I have tried multiple cat 5 cables and even new modem. 

fixing to try and use a USB network adapter to see if that will get me a stable connection.

 

Was this reply helpful? Yes No
Gembone
Author
New member
3 2 0 0
Message 4 of 4
Flag Post
HP Recommended

The USB adapter is at least stable. it does have the speed but I kind of guessed it wouldn't.

Still need to find out why the network card in the machine is unstable

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation