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Jingalls33
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Message 1 of 4
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Wireless Adapter disappeared after update on HP Omen Obelisk Desktop

HP Recommended
Omen Obelisk Desktop 875-0xxx
Microsoft Windows 10 (64-bit)

Today my computer wanted me to do a Windows Update, which I did. When I restarted, HP had a BIOS update as well, which I also did. When my computer restarted, my wifi connection was gone, and the adapter does not appear in Device Manager. I connected with LAN for now, but really need the wifi connection to work. All of my internet searches have turned up nothing, did a system restore, still nothing. Help please!

3 REPLIES 3
Riddle_Decipher
HP Support Agent
HP Support Agent
31,166 21,213 2,622 4,102
Message 2 of 4
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HP Recommended

@Jingalls33 Greetings from the HP Community!

I suggest you install the latest driver from the HP website, click here to download and install the same

 

Also, Have you run a wireless card test on your computer?

  • Download and install the HP Hardware diagnostics tool from this link
  • Once installed, shut down your computer.
  • Wait for a minute. 
  • Turn the computer On and keep tapping F2 repeatedly on startup to enter system diagnostics. 
  • Select the component test and run a wireless test on your computer. 
  • Refer to this HP Article for assistance. 

If the test fails or does not detect the wireless card, it could be faulty.

 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

Riddle_Decipher
I am an HP Employee

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Jingalls33
Author
New member
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Message 3 of 4
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Thanks for your response. So after trying everything I could think of, the next day when I started it up everything was back to normal. I am going to keep your response, however, in case it happens again.

Thank you!

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asmita6658
HP Support Agent
HP Support Agent
14,452 14,383 1,440 1,797
Message 4 of 4
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@Jingalls33

 

That's great! Happy to hear that. If you need further assistance feel free to reach out to us.

 

Have a great day! 

Asmita
I am an HP Employee

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