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HP Recommended

I have a new HP All In One computer with wireless charging.  The feature has been enabled, but my iphone 13 is not charging on the deck.   

3 REPLIES 3
HP Recommended

Hi @SundayC,

 

Welcome to HP Support Community.

Thank you for posting your query. I will be glad to assist you.

I understand you are facing an issue with the wireless charging feature on your PC while using iPhone 13.

To isolate the issue, please get back to me with the details listed below:
 

Note: Do not share any of your personal information such as serial number, phone number, email ID, etc., on your public post.

- Exact model number/product number(SKU number) of your HP Product (Click here for information on how to find the model number/product number).

- Are you able to charge other device using the wireless feature?
- Error messages (if any) on the unit.

 
Take care and have a great day ahead.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Irwin6
I am an HP Employee

If you found this post helpful, you can let others know by clicking the Accept as Solution button. You can also show your appreciation, with a kudos, by clicking the Thumbs up" button!

HP Recommended

I have the same issue - HP Pavilion all in one PC 24-ca1000i  product # 577B5AA

just got computer today and the wireless charging pad doesnt work

 

HP Recommended

Hi @aswise76,

 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to assist you.

 

I see that you are facing an issue with your PC.

 

Kindly refer to the steps on this link and let me know if that fixes the issue.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a great day ahead!

 

Irwin6

HP Support

Irwin6
I am an HP Employee

If you found this post helpful, you can let others know by clicking the Accept as Solution button. You can also show your appreciation, with a kudos, by clicking the Thumbs up" button!

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