cancel
Showing results for 
Search instead for 
Did you mean: 
gwcowling323
Level 3
32 15 3 4
Message 1 of 4
5,903
Flag Post

Solved!

Wireless Mouse Freezes Up

HP Recommended
HP Wireless Mouse Model SM-2063
Microsoft Windows 10 (64-bit)
I started using HP wireless mouse model SM-2063, which keeps freezing up. I have to restart my desktop to get it working again, but that only lasts for a short while. Troubleshooter didn't find any problems. Other research I did suggests that I should obtain the driver specific to this mouse. Where can I dfind it?
 
3 REPLIES 3
Riddle_Decipher
HP Support Agent
HP Support Agent
31,166 31,117 2,612 3,966
Message 2 of 4
Flag Post
HP Recommended

 

@gwcowling323

Welcome to the HP Forums 🙂 

I would like to take a moment and thank you for using this forum, it is a great place to find answers. 

 

As I understand the wireless mouse is not responding at times, (it's time we get in Tom, to control jerry 😛 )

No worries, as I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution: 

  • Wireless mouse & keyboard are plug and play devices and therefore the drivers are not important, that said, have you made any changes to the way your windows work, recently?
  • When was the last time it worked without these issues?
  • Have you attempted to update the BIOS & Chipset drivers of your device? If not, please do to resolve the issue.

While you respond to that, here's what you need to do:

(If you feel this is a driver issue with the mouse, here's what you could do)

 

Go to the Device Manager and select your mouse. Uninstall it and then restart your computer. During restart, your mouse driver will automatically be reinstalled. 

  • 1.   Click on Start and type ‘Device Manager’. 

  • 2.   Click Device Manager. 

  • 3.   Click + sign next to Mouse. 

  • 4.   Right-click on mouse entry and choose "uninstall". 

  • 5.   Restart your computer. 

If the issue persists, after the above steps and updating the BIOS/Chipset drivers, please check with an alternate mouse to verify if this is an issue with either the mouse or your computer.

 

Keep me posted,

For I shall follow-up on this case to ensure the concern has been addressed, 

And your device is up and running again, 

that said, If the information I've provided was helpful, 

give us some reinforcement by clicking the solution and kudos buttons, 

that'll help us and others see that we've got the answers!

Good Luck.

Riddle_Decipher
I am an HP Employee

0 Kudos
gwcowling323
Author
Level 3
32 15 3 4
Message 3 of 4
Flag Post
HP Recommended

Probably posted this too hastily. It was the whole system freezing up. Ended up replacing a faulty memory card to take of a whole host of problems. I would delete this post if I could.

0 Kudos
DavidSMP
Retired
Retired
12,360 12,338 1,169 2,498
Message 4 of 4
Flag Post
HP Recommended

@gwcowling323,

 

 

I read the post. Thanks for responding. I am glad that you found a solution that works. Take care and have a blessed week ahead.

 

The case will be closed.

 

DavidSMP
I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation