• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎01-16-2017 06:49 AM

HP Recommended
Product: Envy 24-n050na AIO
Operating System: Microsoft Windows 10 (64-bit)

Hello,

 

I have just bought  this used Envy 24 and I can't get the wireless Mouse or Keyboard to work.

 

Any suggestions please ?

 

Many thanks

 

 

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎01-17-2017 07:59 AM

HP Recommended

Hi @wilsonpeter

 

Welcome to the HP Forums!

 

This is a wonderful place to converse with the community, get assistance and find tips.

 

I reviewed you post and understand that keyboard and mouse are not working.

 

I’d love to help!

 

As per the diagnostics result you have posted, the keyboard has a hardware issue and needs replacement.

 

I recommend you to purchase a new keyboard and I am positive it will take care of the issue.

 

Hope that answers your question.

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

 

Good day! Take care 🙂

 

Cheers!

The_Fossette
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎01-16-2017 07:22 AM

HP Recommended

Just tried Troubleshooting again and this Error code has appeared:

 

Keyboard - Failed - U30J0C-8B88GD-X87SLK-G07W03 - 1/13/2017

Was this reply helpful? Yes No

‎01-17-2017 07:59 AM

HP Recommended

Hi @wilsonpeter

 

Welcome to the HP Forums!

 

This is a wonderful place to converse with the community, get assistance and find tips.

 

I reviewed you post and understand that keyboard and mouse are not working.

 

I’d love to help!

 

As per the diagnostics result you have posted, the keyboard has a hardware issue and needs replacement.

 

I recommend you to purchase a new keyboard and I am positive it will take care of the issue.

 

Hope that answers your question.

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

 

Good day! Take care 🙂

 

Cheers!

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No

‎01-17-2017 04:17 PM

HP Recommended

I thought so but thank you for your help.

 

Kind regards

 

Peter

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.