• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎08-21-2021 02:07 PM

HP Recommended
Product: Pavilion 690-0067c
Operating System: Microsoft Windows 10 (64-bit)

My desktop PC is set to Never Sleep. All Power Saving options are disabled/turned off.

 

After leaving PC with no input for a few hours, the wireless USB Keyboard and mouse stopped working/responding. Keyboard and mouse are different brands but known-good devices. The WL USB receivers are connected to the front/bezel USB ports. I've had no issues with wireless connectivity.

 

The PC was powered on, was not asleep, video was on with no signs of crash or errors. It appeared to be exactly as I had left it. All Windows and driver updates already installed and up-to-date.with no issues. I had to press and hold the power button to power off, then power back on and boot to windows. Then everything was working properly - keyboard and mouse are connected and working consistently (while I'm using the PC). Still no error messages or issues of any kind.

 

My concern is that there is an issue with the USB ports or a power (saving) setting I'm not aware of.

 

Why do the Wireless USB keyboard and Mouse stop responding (apparently after extended inactivity)?

 

Thank you.

 

Life is like a dog-sled team; if you aint the lead dog, the scenery never changes. - Lewis Grizzard
Category:
1 REPLY 1

‎08-22-2021 11:58 PM

HP Recommended

@ajnicolo -- open the Windows "Device Manager", and view the "Properties" for the keyboard (or the mouse). Set the option to "allow this device to wake the computer".

 

Or, does a quick "tap" of the ON/OFF button "wake" the computer?

 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.