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WillVb
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Message 1 of 2
351
Flag Post

Wireless card issues

HP Recommended
DESKTOP-0R6I102
Microsoft Windows 10 (64-bit)

Did windows update as recommended, and now my wireless card and options have disappeared. This has happened before as well. How do I fix this issue?

 

1 REPLY 1
sandytechy20
HP Support Agent
HP Support Agent
32,956 25,510 1,686 1,899
Message 2 of 2
Flag Post
HP Recommended

@WillVb

 

Welcome to the HP support community.

 

This seems to be the driver issue.

Update the Bios, chipset, and network drivers using HP Support Assistant.

Download and run the HP Support Assistant from this Link: Click here

 

HPSA will automatically search for all the latest drivers for your Notebook

  1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

    Click Updates in the My notebook pane

  2. Click Check for updates and messages to scan for new updates.

     Updates list in HP Support Center

  3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

  4. Click the update name for a description, version number, and file size.

  5. Select the box next to any updates you want to install, and then click Download and install.

Also, ensure Windows is up to date.

Select the Start button, and then go to Settings  > Update & security  > Windows Update, and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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