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- Desktop Wireless and Networking
- Wireless keeps dropping out
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08-26-2022 10:59 AM
Computer is about 2 weeks old. I keep losing WiFi connectivity -- i'm actually on the web via hardwire. I just checked on Device Manager and the Realtek WiFi was disabled. This is the second time i've found it disabled. I enabled it again but i'm pretty sure it will go down again. I believe i have a bad card but there seems to be no way to contact HP. All i get is the map indicating my closes service center is 2h away. I don't need a service center, i can put the card in. I just want to get a replacement card
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08-27-2022 07:46 AM - edited 08-27-2022 07:49 AM
The driver listed by @Paul_Tikkanen is much newer than the one I found by looking up up your product ID (1K4J1AV)
You have the stark motherboard and it has slots for PCIe adapters in addition to a dedicated slot for wi-fi & bluetooth
Do you have any adapters (cards) in the PCIe slots?
Please provide the name of the Wi-Fi adapter.as well as any add-in cards.
The device manager can provide the name of the Wi-Fi card in addition to the version.
Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
08-26-2022 11:31 AM - edited 08-26-2022 11:35 AM
@alkemiker wrote:Computer is about 2 weeks old. I keep losing WiFi connectivity -- i'm actually on the web via hardwire. I just checked on Device Manager and the Realtek WiFi was disabled. This is the second time i've found it disabled. I enabled it again but i'm pretty sure it will go down again. I believe i have a bad card but there seems to be no way to contact HP. All i get is the map indicating my closes service center is 2h away. I don't need a service center, i can put the card in. I just want to get a replacement card
The driver for the Realtek should be at least version 10.051.0811.2021
The device manager should list the driver version
Even though the system is new, you might have an older Wi-Fi driver.
Please run the HP Support Assistant and check for updates.
Adapters are disabled if they are defective or if some other device is using it's resources
Your Wi-Fi is an m.2 that fits into a dedicated space on the motherboard..
If it is disabled then there is something wrong and can be replaced under warranty.
Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
08-26-2022 11:54 AM - edited 08-26-2022 11:55 AM
Hi, @alkemiker
You were provided with the ethernet driver by BeemerBiker.
This is the latest Wi-Fi driver for the Realtek Wi-Fi adapters...
https://ftp.hp.com/pub/softpaq/sp140001-140500/sp140207.exe
What model Realtek Wi-Fi card does your PC come with?
08-27-2022 07:46 AM - edited 08-27-2022 07:49 AM
The driver listed by @Paul_Tikkanen is much newer than the one I found by looking up up your product ID (1K4J1AV)
You have the stark motherboard and it has slots for PCIe adapters in addition to a dedicated slot for wi-fi & bluetooth
Do you have any adapters (cards) in the PCIe slots?
Please provide the name of the Wi-Fi adapter.as well as any add-in cards.
The device manager can provide the name of the Wi-Fi card in addition to the version.
Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it