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HP Recommended
HP Pavilion Gaming Desktop PC TG01-2000i (1K4J1AV)
Microsoft Windows 11

Computer is about 2 weeks old.  I keep losing WiFi connectivity -- i'm actually on the web via hardwire.  I just checked on Device Manager and the Realtek WiFi was disabled.  This is the second time i've found it disabled.  I enabled it again but i'm pretty sure it will go down again.  I believe i have a bad card but there seems to be no way to contact HP.   All i get is the map indicating my closes service center is 2h away.  I don't need a service center, i can put the card in.  I just want to get a replacement card

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

The driver listed by @Paul_Tikkanen is much newer than the one I found by looking up up your product ID (1K4J1AV)

 

You have the stark motherboard and it has slots for PCIe adapters in addition to a dedicated slot for wi-fi & bluetooth

 

Do you have any adapters (cards) in the PCIe slots?

Please provide the name of the Wi-Fi adapter.as well as any add-in cards.

The device manager can provide the name of the Wi-Fi card in addition to the version.

 


I am a retired Principal Analyst, and a community volunteer.
If you find this post useful click the YES button
If I helped solve your problem please mark this as a solution.

View solution in original post

7 REPLIES 7
HP Recommended

@alkemiker wrote:

Computer is about 2 weeks old.  I keep losing WiFi connectivity -- i'm actually on the web via hardwire.  I just checked on Device Manager and the Realtek WiFi was disabled.  This is the second time i've found it disabled.  I enabled it again but i'm pretty sure it will go down again.  I believe i have a bad card but there seems to be no way to contact HP.   All i get is the map indicating my closes service center is 2h away.  I don't need a service center, i can put the card in.  I just want to get a replacement card


The driver for the Realtek should be at least version 10.051.0811.2021

The device manager should list the driver version

Even though the system is new,  you might have an older Wi-Fi driver.

Please run the HP Support Assistant and check for updates.

 

Adapters are disabled if they are defective or if some other device is using it's resources 

Your Wi-Fi is an m.2 that fits into a dedicated space on the motherboard..

If it is disabled then there is something wrong and can be replaced under warranty.

 


I am a retired Principal Analyst, and a community volunteer.
If you find this post useful click the YES button
If I helped solve your problem please mark this as a solution.

HP Recommended

i did update the driver.  Still drops out.  Thanks for the reply.  Any idea how to contact HP?  I can't find a way to send an email or call.  Just a map to service centers

HP Recommended

Hi, @alkemiker 

 

You were provided with the ethernet driver by BeemerBiker.

 

This is the latest Wi-Fi driver for the Realtek Wi-Fi adapters...

 

https://ftp.hp.com/pub/softpaq/sp140001-140500/sp140207.exe 

 

What model Realtek Wi-Fi card does your PC come with?

HP Recommended

The driver listed by @Paul_Tikkanen is much newer than the one I found by looking up up your product ID (1K4J1AV)

 

You have the stark motherboard and it has slots for PCIe adapters in addition to a dedicated slot for wi-fi & bluetooth

 

Do you have any adapters (cards) in the PCIe slots?

Please provide the name of the Wi-Fi adapter.as well as any add-in cards.

The device manager can provide the name of the Wi-Fi card in addition to the version.

 


I am a retired Principal Analyst, and a community volunteer.
If you find this post useful click the YES button
If I helped solve your problem please mark this as a solution.

HP Recommended

Thanks.  Still no joy.  Pretty sure the card is defective.  Will try to hash it out with HP

HP Recommended

You're very welcome. 

HP Recommended

So, I first thought this didn't work.  However,  I have now not lost WiFi for several days.  The driver provided by @Paul Tikkanen seems to have solved my problem.  

Thanks to both of you

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