cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
PedroCanberra
New member
4 2 0 0
Message 1 of 4
307
Flag Post

Wireless keyboard not working

HP Recommended

I have the  problem: the keyboard stops working and I have to take the battery out and put it back in. It happens on both sets of the 200 (I bought two). It happens several times a day and is very annoying. I have phoned HP and they have no idea. 

3 REPLIES 3
TEJ1602
HP Support Agent
HP Support Agent
18,899 18,851 1,566 1,644
Message 2 of 4
Flag Post
HP Recommended

@PedroCanberra, Welcome to HP Support Community!

 

May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc. 

 

Have you tried using an external USB keyboard on your computer? Does that work?

 

Keep me posted for further assistance.

TEJ1602
I am an HP Employee

Was this reply helpful? Yes No
PedroCanberra
Author
New member
4 2 0 0
Message 3 of 4
Flag Post
HP Recommended

Hi. I meant to write "I have the *same* problem", ie as that described in the thread I joined.  The model is HSA-D01K. It's HP wireless keyboard and mouse 200. (The HP site doesn't seem to recognise it.) The keyboard regularly stops working and only starts again if I take out batteries and put them back in. I bought two sets, and it's the same with both. I've tried all USB slots on my laptop. I've updated drivers. Wired keyboard (and other wireless ones) work fine.

 

Thanks.

Was this reply helpful? Yes No
TEJ1602
HP Support Agent
HP Support Agent
18,899 18,851 1,566 1,644
Message 4 of 4
Flag Post
HP Recommended

@PedroCanberra

 

This looks like a hardware issue. 

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation