• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
Pavillion 590
Microsoft Windows 10 (64-bit)

Wireless mouse moves eractic, changed batteries, tried new mouse, keyboard.

,dongle didn’t fix, 

5 REPLIES 5
HP Recommended

This is usually a surface problem.  If you are using the proper mousepad and it was working up until the last microsoft update then I suspect the USB driver got changed.

 

If you have a custom mousepad with picture with a lot of blue then dont use blue led mouse and same for the red.

If on glass then get an "anywhere" type mouse.  


Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
HP Recommended

Yes, it was worked fine. I am not sure if last update and issue began at same time

HP Recommended

How would you know if usb driver got changed, because tried brand new keyboard, mouse, dongle kit then it changed from erratic mouse to keyboard just typing more than pressed

HP Recommended

Hello

[start]
This is an automatic response
in order to avoid writing the same thing each time

Some elements may therefore not apply to you 
To be able to answer you effectively, we need some information

 

we need the exact model of your computer, and the product number
To find it follow this
for a desktop computer

HP Desktop PCs - How Do I Find My Model Number or Product Number? | HP® Customer Support
and for a laptop
HP Notebook PCs - How Do I Find My Product Name or Number? | HP® Customer Support

Give the full name with the product number P / N


this is not a model:
HP Desktop M01-F1xxx
the requested product number must look like this
Product Number: 9EE50AA # ABA
the model corresponding to this number will therefore be
HP Desktop - M01-F1033wb

Give the full version of windows

for windows 10 type winver in the search box
if you give the best information
your problem could have a solution more quickly (depending on the difficulty, of course)
Learn how to use the Community

 

Advice for asking the "Very Best Question"

 

First-Time-Here-Learn-How-to-Post-and-More

----------------------------------------------------

You probably have multiple USB ports, front rear of the tower, have you tried

--------------------------------------------- Signature ---------------------------------------------
was this reply helpful , or just say thank you ? Click on the yes button

Please remember to mark the answers this can help other users
please click on the accept as solution button if message provided an answer to the problem




Desktop-Knowledge-Base
Windows 11 22h2 inside , user

------------------------------------------------------------------------------------------------------------
HP Recommended

This is beginning to sound like a hardware problem and not driver.

The keyboard is now typing multiple letter when it shouldn't?

Any other devices (camera, printer, smartphone) also connected?  - then remove them.

Do not use a USB2 port to charge a phone, fitbit or any similar device.  

 

Try a different port?  

Put mouse on USB3 and Keyboard on USB2:  Anything change?

Reverse ports.

If any device on the USB2 fails but USB3 is OK then get a USB3 hub and don't use USB2 until the problem is fixed.

 

There are a couple of places where a driver change can cause problems. If you bring up the windows device manager and look through the USB and Mouse HID are all "rollbacks" grayed out?  The below image is from my system. Note the HID mouse driver is grayed out for a rollback.  There is no previous driver.  You can also check al the USB devices as show further down.

 

BeemerBiker_0-1640634871293.png

 


Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.