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HP Recommended
Pavillion 590
Microsoft Windows 10 (64-bit)

Wireless mouse moves eractic, changed batteries, tried new mouse, keyboard.

,dongle didn’t fix, 

5 REPLIES 5
HP Recommended

This is usually a surface problem.  If you are using the proper mousepad and it was working up until the last microsoft update then I suspect the USB driver got changed.

 

If you have a custom mousepad with picture with a lot of blue then dont use blue led mouse and same for the red.

If on glass then get an "anywhere" type mouse.  


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HP Recommended

Yes, it was worked fine. I am not sure if last update and issue began at same time

HP Recommended

How would you know if usb driver got changed, because tried brand new keyboard, mouse, dongle kit then it changed from erratic mouse to keyboard just typing more than pressed

HP Recommended

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You probably have multiple USB ports, front rear of the tower, have you tried

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HP Recommended

This is beginning to sound like a hardware problem and not driver.

The keyboard is now typing multiple letter when it shouldn't?

Any other devices (camera, printer, smartphone) also connected?  - then remove them.

Do not use a USB2 port to charge a phone, fitbit or any similar device.  

 

Try a different port?  

Put mouse on USB3 and Keyboard on USB2:  Anything change?

Reverse ports.

If any device on the USB2 fails but USB3 is OK then get a USB3 hub and don't use USB2 until the problem is fixed.

 

There are a couple of places where a driver change can cause problems. If you bring up the windows device manager and look through the USB and Mouse HID are all "rollbacks" grayed out?  The below image is from my system. Note the HID mouse driver is grayed out for a rollback.  There is no previous driver.  You can also check al the USB devices as show further down.

 

BeemerBiker_0-1640634871293.png

 


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