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Amylou1
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Wireless mouse pointer is scrolling in a square

HP Recommended
HP Envy 27
Microsoft Windows 10 (32-bit)

Everytime I change the batteries in my mouse, the pointer scrolls in a square.  I call HP and they help me fix it, but I can't find a phone number that will get me support, just directs me to the forum.  Please help!

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Amylou1
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Also, I have restarted computer, removed keyboard & mouse & restarted, ran the troubleshooting...nothing is working

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Afflospark
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HP Recommended

Hello,

As I read you have an issue with your wirless mouse.

To resolve that issue first you have to go, Device manager,-->mice and other pointing devices--> right click and click uninstall the device.

Then you have to restart your system.

Hope this will help you 

Thanks

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