cancel
Showing results for 
Search instead for 
Did you mean: 
Amylou1
New member
2 1 0 0
Message 1 of 3
1,727
Flag Post

Wireless mouse pointer is scrolling in a square

HP Recommended
HP Envy 27
Microsoft Windows 10 (32-bit)

Everytime I change the batteries in my mouse, the pointer scrolls in a square.  I call HP and they help me fix it, but I can't find a phone number that will get me support, just directs me to the forum.  Please help!

2 REPLIES 2
Amylou1
Author
New member
2 1 0 0
Message 2 of 3
Flag Post
HP Recommended

Also, I have restarted computer, removed keyboard & mouse & restarted, ran the troubleshooting...nothing is working

0 Kudos
Afflospark
New member
5 5 0 0
Message 3 of 3
Flag Post
HP Recommended

Hello,

As I read you have an issue with your wirless mouse.

To resolve that issue first you have to go, Device manager,-->mice and other pointing devices--> right click and click uninstall the device.

Then you have to restart your system.

Hope this will help you 

Thanks

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation