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‎07-02-2020 04:28 AM

HP Recommended
Product: HP Pavilion All-in-One 24-r0xx
Operating System: Microsoft Windows 10 (64-bit)

I have been having problems with my PC not connecting to WIFI off and on. It seems like the option just completely disappears. I have tried all the various support options and nothing has worked. Previously turning it off and on rectified the issue but now I can only connect to internet via ethernet cable. Please can you advise anything I could try. Tried updating and resetting the drivers etc.

4 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎07-02-2020 03:16 PM

HP Recommended

@DebShrew 

 

We need to know what is your HP Pavilion All-in-One 24-r0xx  first. For example

 

              HP Pavilion 24-r014

 

Some machines use Realtek wifi adapter, some machines use Intel wifi adapter ......  You can check Device Manager, Network adapters to see what is on your machine and post back.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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2 REPLIES 2

‎07-02-2020 03:16 PM

HP Recommended

@DebShrew 

 

We need to know what is your HP Pavilion All-in-One 24-r0xx  first. For example

 

              HP Pavilion 24-r014

 

Some machines use Realtek wifi adapter, some machines use Intel wifi adapter ......  You can check Device Manager, Network adapters to see what is on your machine and post back.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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‎07-06-2020 04:33 AM

HP Recommended

I have the Realtek adaptor. I have since found a link on this forum for the drivers and updated and it is now working.

Thanks for your quick response 

Kind regards

Debra

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