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Wobbegong
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Wireless network issue with HP ENVY 5546 and MacBook Air

HP Recommended
H PENVY 5546
macOS 10.14 Mojave

Woke up this morning and I am no longer able to find my HP printer in the printer options on my MacBook Air? 

I have reset the printer settings on my MacBook. 

I have uninstalled and reinstalled the latest HP driver software on my MacBook directly from the HP website.

I have reset the WiFi network on the HP ENVY printer (twice; once with the "Wireless Setup Wizard" and once manually).

The printer shows the correct household WiFi network on the screen which is also the same network that my Mac and all other household devices are using ...but I still cannot find the printer to add as my "preferred printer" in the printer set up options when I search for devices using the HP Easy Start software.

 

I have tried turning off and on both my MacBook and the printer...this has had no effect. 

I have ensured there are no USB or Ethernet wires connected to the printer, as suggested on the "More Info" pop-up on the HPEasy Start software.   

 

The printer still works to print manually but no longer prints through WIFI? I have also checked with my iPhone (which I use to be able to use to send photo's to print through AirPrint") and again....."no AirPrint Printers found" message shown?

 

Can anyone help with this issue?    

1 REPLY 1
KrazyToad
Retired
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Message 2 of 2
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HP Recommended

@Wobbegong

 

I understand your concerns and I would like to help. We need to check few details first and we could try adding the printer as Airprint

 

- Do you have any Anti-virus software installed on your MAC? If you do, please deactivate it for now.


- Ensure the printer and the MAC are connected to the same wireless network.
-Note:- This printer supports only 2.4GHz network. Do not connect it to 5 GHz Network incase your Router supports both 2.4 and 5 GHz
- If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, then the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both the networks.

 

Please check with your Internet service provider if your router is able to forward 'Bonjour packets'. This is very important

 

Bonjour locates devices such as printers, other computers, and the services that those devices offer on a local network using multicast Domain Name System (mDNS) service records. The software comes built-in with Apple's macOS and iOS operating systems.

 

Also perform a ping test using the Mac Network Utility and let me know the results. Use the printer IP address to perform a ping test, the printer IP can be located by touching the wireless icon on the printer display or by printing a Network Configuration Page

 

Next ensure your Mac and Printer have the latest updates

 

Printer Firmware: https://support.hp.com/in-en/document/c02919168

 

Mac update: https://support.apple.com/en-us/HT2015

 

After checking all those details and if the Ping Test is successful, Remove and Re-add the printer using Airprint. AirPrint is an Apple technology that helps you create full-quality printed output without the need to download or install drivers.

 

1.) Click the Apple menu, click System Preferences, and then click Print & Scan or Printers & Scanners.
2.) Check if your printer name displays in the Printers list, If your printer is listed, click the printer name, click the minus sign to delete the printer.

3.) If you see multiple printer queues for the same printer, remove all extra printers by selecting them one at a time, and then clicking the minus button  at the bottom of the list.

4.) Click the plus sign , click Add Printer or Scanner, click the printer name.

5.) Click the Use or Print Using menu, select AirPrint or Secure AirPrint in the pop-up menu. Then click Add.

Select AirPrint from the Use menu

 

6.) Try to print

 

Let me know how it goes😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

 

KrazyToad
I Am An HP Employee

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