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dattatraya
Level 1
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Message 1 of 5
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Solved!

Wireless network keeps disconnecting to internet - HP 200 G3 AIO

HP Recommended
4LH43PA
Microsoft Windows 10 (64-bit)

Dear All

I have HP 200 G3 AIO. have problem with Wireless network connectivity. IN status it shows connected but internet doesn't work

 

When i disconnect and connect again it starts working. it works again for few minutes and again i can not browse the internet. same time other devices on same wifi are able to browse internet, so that means no problem with internet or internet router. 

 

When it stops working i can not ping to default gateway as well. but still status in taskbar shows connected.

i have already update the driver to latest one. please help

1 ACCEPTED SOLUTION

Accepted Solutions
Paul_Tikkanen
Level 21
Level 21
141,522 65,086 22,094 34,016
Message 2 of 5
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HP Recommended

Hi:

 

There is a newer driver than what is on the support page.

 

I recommend you update the wifi and Bluetooth drivers to these versions, and restart the PC.

 

Hopefully, that will help.

 

Wifi: 2024.0.8.107/2024.0.4.108       Jun 5, 2019

https://ftp.hp.com/pub/softpaq/sp96501-97000/sp96885.exe

Bluetooth: 1.6.1015.3008                    Jun 11, 2019

https://ftp.hp.com/pub/softpaq/sp97001-97500/sp97009.exe

View solution in original post

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4 REPLIES 4
Paul_Tikkanen
Level 21
Level 21
141,522 65,086 22,094 34,016
Message 2 of 5
Flag Post
HP Recommended

Hi:

 

There is a newer driver than what is on the support page.

 

I recommend you update the wifi and Bluetooth drivers to these versions, and restart the PC.

 

Hopefully, that will help.

 

Wifi: 2024.0.8.107/2024.0.4.108       Jun 5, 2019

https://ftp.hp.com/pub/softpaq/sp96501-97000/sp96885.exe

Bluetooth: 1.6.1015.3008                    Jun 11, 2019

https://ftp.hp.com/pub/softpaq/sp97001-97500/sp97009.exe

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dattatraya
Author
Level 1
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Message 3 of 5
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HP Recommended

installed new driver .. will monitor and update you

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dattatraya
Author
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HP Recommended

After downloading the new driver from provided link issue resolved . Thanks for your support 

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Paul_Tikkanen
Level 21
Level 21
141,522 65,086 22,094 34,016
Message 5 of 5
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HP Recommended

You're very welcome.

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