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Thompson_GSG
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Wireless problems

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Hp 600B
Microsoft Windows 10 (64-bit)

there's no wireless drivers  on my HP600 desktop I cannot to the internet through a wireless connection...I've tried updating everything and there seems not to be a single driver that's available for it..I don't have ethernet near me or anything..that I can use to connect to the internet..I really need help

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Riddle_Decipher
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@Thompson_GSG Have you run a wireless card test on your computer?

 

Download and install the HP Hardware diagnostics tool from this link

Once installed, shut down your computer.

Wait for a minute. 

Turn the computer On and keep tapping F2 repeatedly on startup to enter system diagnostics. 

Select the component test and run a wireless test on your computer. 

Refer to this HP Article for assistance. 

If the test fails or does not detect the wireless card, it could be faulty.

If it passes the tests, install all available windows and HP updates using a wired network to resolve the issue.

 

P.S: Welcome to HP Community 😉

 

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us, 

have a good day, ahead.

Riddle_Decipher
I am an HP Employee

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SarahDe
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Did you manage to get this sorted as I’m having the same problem?

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Riddle_Decipher
HP Support Agent
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@SarahDe Do you have the same product as the OP? If not, please mention the same.

Also, did you follow the suggested steps?

Keep me posted

 

P.S: Welcome to HP Community 😉

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.

Riddle_Decipher
I am an HP Employee

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