Won't connect

[Alejandra_Rey91]

 not sure what else to do

[Kuroi_Kenshi]

Hi @Alejandra_Rey91,

Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

I understand your printer won’t connect. Let’s go through a few checks.

Before we proceed, please confirm:

What printer model are you using?

Is the blue wireless light blinking or solid?

Are you seeing any specific error message in the HP app?

Meanwhile, you can follow these steps:

Step 1: Restore WiFi Setup Mode

• Turn the printer on.
• Press and hold the Wireless button for 5 seconds.
• Wait until the blue light starts blinking rapidly.
• This places the printer back into WiFi setup mode.
• Note: Blinking blue light means the printer is ready to reconnect.

Step 2: Restart Your Network

• Turn off the printer.
• Unplug your modem and router from power.
• Wait 60 seconds.
• Plug the modem back in first.
• Once internet is stable, plug the router back in.
• Turn the printer back on.

Network changes or weak signals commonly cause connection failures.

Step 3: Reconnect Using the HP App

• Ensure your computer or phone is connected to your WiFi.
• Open the HP app.
• Select Add Printer or Set Up a New Printer.
• Follow the on-screen instructions.
• Enter your WiFi password carefully.
• Make sure you are connecting to a 2.4 GHz network during setup.

Step 4: Move Printer Closer to Router

• Place the printer within 6–10 feet of the router.
• Avoid walls, metal shelves, or large electronics between them.
• Try the setup again.

Step 5: Reset Network Settings Completely

• Turn the printer on.
• Press and hold both the Wireless and Cancel (X) buttons together for 5 seconds.
• Wait for the wireless light to blink.
• Reattempt setup using the HP app.
• If it still won’t connect, please confirm:
• Does the printer ever show “Ready”?
• Does the HP app say “Printer Not Found” or “Offline”?
• That will help narrow this down precisely.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,