-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Desktops
- Desktop Wireless and Networking
- blutoth pheripheral devices

Create an account on the HP Community to personalize your profile and ask a question
Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
It has been a while since anyone has replied. Simply ask a new question if you would like to start the discussion again.
1 REPLY 1
07-17-2024 02:19 PM
Hi @purushottam4,
Welcome to HP Support Community.
Thank you for posting your query, I will be glad to help you.
If your USB data transfer cable is not supported or not functioning properly on your HP laptop, there are a few steps you can take to troubleshoot the issue.
Check the Cable and Port:
- Inspect the Cable: Make sure the cable is not damaged. Try using a different USB cable to see if the problem persists.
- Test Different Ports: Plug the cable into a different USB port on your laptop. Sometimes, individual ports can malfunction.
Update Drivers:
- Device Manager: Open Device Manager by pressing Win + X and selecting Device Manager.
- Update Drivers: Locate the USB device under "Universal Serial Bus controllers" or "Other devices." Right-click and select "Update driver." Choose "Search automatically for updated driver software."
USB Troubleshooter:
- Windows Troubleshooter: Go to Settings > Update & Security > Troubleshoot > Additional troubleshooters > USB. Run the troubleshooter to identify and fix USB-related issues.
Check Power Management Settings:
- Device Manager: Open Device Manager and expand the "Universal Serial Bus controllers" section.
- Disable Power Management: Right-click each USB Root Hub, select "Properties," go to the "Power Management" tab, and uncheck "Allow the computer to turn off this device to save power."
BIOS/UEFI Settings:
- Restart and Enter BIOS/UEFI: Restart your laptop and press the appropriate key (often F10, F2, or Del) to enter BIOS/UEFI settings.
- USB Configuration: Ensure that USB ports are enabled in the BIOS/UEFI settings.
Check for Windows Updates:
- Windows Update: Go to Settings > Update & Security > Windows Update and check for updates. Install any available updates and restart your laptop.
Bluetooth Peripheral Devices:
If you are having issues with Bluetooth peripheral devices:
- Enable Bluetooth: Ensure Bluetooth is enabled on your laptop. Go to Settings > Devices > Bluetooth & other devices and toggle Bluetooth on.
- Pair Device: Click "Add Bluetooth or other device" and follow the prompts to pair your Bluetooth device.
- Update Bluetooth Drivers: In Device Manager, find Bluetooth, right-click your Bluetooth adapter, and select "Update driver."
I hope this helps.
Take care and have a good day.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
Alden4
HP Support
Raj_05
HP Support Community Moderator
HP Support Community Moderator
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for?
Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.