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‎10-02-2024 09:22 AM

HP Recommended

Just started, can't connect to wifi.  No hardware or software changes made to the desktop.  

I talked with WIndows support about it saying I have an invalid product key but they said it's probably because I can't connect to wifi or the internet.   They suggested I might need an updated driver.   When I go to setting, I select Network & Internet, but that won't even come up.  

 

I have 802.11n Wireless Lan Card current drive is from 5/18/2015 5.057.1

 

Any suggested or help would be apprecaited!

 

Thanks!

Category:
1 REPLY 1

‎10-04-2024 10:54 AM

HP Recommended

Hi @KesFam,

 

Welcome to the HP Support Community

 

I understand you are facing an issue with your HP Product. Not to worry I will help you to get a resolution to resolve the issue.

 

To assist better:

  • May I have the exact name of the model of the product? Refer to this document for steps to find the product details. Do not share your personal information such as serial, phone number, email ID, etc.
     

Could you please elaborate in detail? 

 

I hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.


A_Gayathri
HP Support Community Administrator.
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