color changes monitor 1

[TraciM]

Monitor 1 screen colors change to green and can't read it.  Replaced it, same problem.  Was able to fix with color management, then it changed  back to green.

Monitor 2 ok

[Hawks_Eye]

Hi @TraciM 

Welcome to the HP Support Community!

Thanks for posting your query! We're here to help you get back up and running.

It sounds like you're dealing with a persistent issue affecting Monitor 1, even after replacing it. Since Monitor 2 is working fine, the problem might be related to the graphics settings, drivers, or the connection to Monitor 1.

Here are some steps to troubleshoot and resolve the issue:

Step 1: Check the Cable and Connection

1. Ensure the cable connecting Monitor 1 to your desktop is securely plugged in on both ends.
2. Try using a different cable (e.g., HDMI, VGA, or DisplayPort) to rule out a faulty cable.
3. Test Monitor 1 on a different port on your desktop.

Step 2: Update Graphics Drivers

1. Open Device Manager by pressing Windows + X and selecting Device Manager.
2. Expand the Display Adapters section.
3. Right-click on your graphics card and select Update Driver.
4. Choose Search automatically for updated driver software.
5. Restart your computer after updating.

Step 3: Adjust Color Management Settings

1. Open Control Panel and go to Color Management.
2. Select Monitor 1 from the list of devices.
3. Click Advanced and reset the color settings to default.
4. Test if the issue persists.

Step 4: Test Monitor 1 on Another Device

1. Connect Monitor 1 to a different computer or device.
2. If the green tint appears on another device, the issue may be with the monitor itself.

Step 5: Check Graphics Card Settings

1. Open the graphics card control panel (e.g., NVIDIA Control Panel or AMD Radeon Software).
2. Check the display settings for Monitor 1 and ensure the color profile is set correctly.
3. Reset the settings to default if necessary.

Step 6: Run HP Diagnostics

1. Restart your desktop and press Esc repeatedly during startup.
2. Select System Diagnostics from the menu.
3. Run the Display Test to check for hardware issues.

If this solution hits the spot, please come back and click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left of the public post, as that would make our day! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye