computer does not respond to keyboard

[Anna1602]

Computer does not respond to keyboard 

[Raj_05 · Accepted solution]

Hi @Anna1602,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP computer is not responding to the keyboard, here are some troubleshooting steps you can try.

Check Physical Connections

• For wired keyboards: Ensure the USB connector is firmly plugged into the computer. Try different USB ports.
• For wireless keyboards: Ensure the keyboard is powered on and the batteries are not dead. Reconnect the keyboard using its receiver or Bluetooth settings.

Test the Keyboard on Another Device

• Plug the keyboard into another computer or device to verify if the keyboard itself is functional.

Restart Your Computer

• A simple restart can often resolve temporary issues with drivers or connections.

Use an On-Screen Keyboard

• Use the on-screen keyboard as a temporary solution:
  • Windows: Press Ctrl + Windows Key + O to bring up the on-screen keyboard.
  • Mac: Go to System Preferences > Accessibility > Keyboard > Enable Accessibility Keyboard.

Check for Driver Issues

• Open Device Manager:
  1. Right-click the Start button and select Device Manager.
  2. Expand Keyboards.
  3. Look for any warning icons. If found:
     • Right-click the keyboard and select Update Driver.
     • Restart the computer if prompted.

Check for Software Conflicts

• Boot the computer into Safe Mode to see if the issue persists:
  • Windows:
    1. Hold Shift while restarting to access the Advanced Startup menu.
    2. Navigate to Troubleshoot > Advanced Options > Startup Settings > Restart.
    3. Press 4 to boot into Safe Mode.
  • Mac: Restart while holding the Shift key.

[Raj_05]

BIOS/UEFI Settings

• Test if the keyboard works outside the operating system:
  • Restart the computer and repeatedly press the F2, F10, or Esc key (depending on your model) to enter the BIOS/UEFI.
  • If the keyboard works in BIOS, the issue is likely with the operating system or drivers.

Reset the Keyboard Settings

• Windows:
  1. Go to Settings > Time & Language > Language > Keyboard Settings.
  2. Ensure the correct keyboard layout is selected.
• Mac:
  1. Go to System Preferences > Keyboard.
  2. Verify settings under Input Sources.

Test Another Keyboard

• If possible, connect another keyboard to see if the problem persists. This will help identify if the issue is hardware-related.

Hardware Check

• If the keyboard still does not work:
  • For laptops, check if a specific key or the entire keyboard is affected.
  • External keyboards can sometimes fail due to hardware damage.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support