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HP Recommended
Microsoft Windows 10 (64-bit)

Hello People !!

I just did a new HDD instal and WIN10 new instal with help from the forums here by Paul Tikkanen-  i was advised to check dev.manager - and if any Q marks that means i have to dload the respective driver and install - - which I did ....but when i check the device manager  i still get (?) ....... please see image attached - i downloaded the driver from HP - i dont know why this is happening, been struggling with this for like 4 hrs cant figure it out. 

im not well versed with computers, i dont know where im going wrong ?.

HP Pavillion 500-369 Desktop PC / Model G4A9A4AA

Any Help and Advice is much appreciated!

Please and  Thank you 

 

 

IMG_20220716_225328644_HDR.jpg

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi:

 

You need this W10 driver for the Ralink Bluetooth:

 

11.0.761.0 

 

https://ftp.hp.com/pub/softpaq/sp71501-72000/sp71572.exe 

View solution in original post

5 REPLIES 5
HP Recommended

Hi:

 

You need this W10 driver for the Ralink Bluetooth:

 

11.0.761.0 

 

https://ftp.hp.com/pub/softpaq/sp71501-72000/sp71572.exe 

HP Recommended

oh hello Paul - Paul to the rescue again !!!!- sorry i had to start a new topic because i wanted to keep the Persepective Of the Problem  based on the issue and guidelines.

thank you again !!

ok so i have to d/load the one you gave ..... so that means the one i  d/loaded from HP ??? was the wrong one ? is it? or maybe it was dead / outdated ?????   i just wanna know for future knowledge.

 

ok i will follow your link n d/load

HP Recommended

You're very welcome.

 

The Bluetooth driver on your PC's support page is for the Broadcom Bluetooth adapter and is only for the PCs with the Broadcom Wi-Fi adapter.

 

For whatever reason, HP does not have the Ralink Bluetooth driver for your PC's Ralink Wi-Fi adapter on your PC's support page.

 

You have to install the same model Bluetooth driver for the model Wi-Fi adapter that comes with your PC.

 

If your PC has a Ralink Bluetooth adapter, then it has a Ralink Wi-Fi adapter.

HP Recommended

Hello Paul you are a genius !! thank you so much for the Help,,,

Paul i have one  another issue ...the **bleep** one drive i on the right hand corner in the task bar i hit setting and then i hit "Unlink This PC" ....and then i also hit "Close One Drive" ---------but everytime i restart the PC - the one drive comes back - and its not gone ...like i have to do the "unlink "??? everytime ????

HP Recommended

Hi:

 

You have to also uncheck the box to have One Drive start when Windows starts.

 

How to Stop OneDrive from Opening on Startup in Windows 10 (isunshare.com)

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