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Becca50
New member
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Message 1 of 2
286
Flag Post

ethernet port not working

‎12-09-2018 02:25 PM

HP Recommended

Ethernet port not working, have changed out the ethernet cord with a new one, no luck can only contect using wifi. can they port be changed out at home?  Lightning hit modem. 

1 REPLY 1
The_Fossette
HP Support Agent
HP Support Agent
29,155 21,003 1,966 2,663
Message 2 of 2
Flag Post

‎12-10-2018 04:27 PM

HP Recommended

@Becca50,

 

Welcome to the HP Forums!

 

Thank you for posting your query on this forum, it's a great place to find answers.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

In order that I may provide you with an accurate solution, I will need a few more details.

  • When was the last time the computer was working fine?
  • What is the exact model for your computer?
  • What is the operating system you are using?
  • Have you made any software or hardware changes on the computer?
  • Have you performed any troubleshooting steps before posting?

Look forward to hearing from you and you have a great day!

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

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