fan runs full speed at start up

[scotsilv]

No.  Just replied to the emails with my normal email.  This is enough of a pain already.

They want me to ship the computer for repair.  So I have to back up my confidentiial data and erase it from the drive whch will take more precious time.

I once again predict I will have your exact same experience, too - the problem is likely widespread (and I'll bet so are the complaints).

I will be pasting the SIW image to the side of the cabinet and dsocumenting that with a picture of the computer ready to be shipped.  If it comes back and the problems recur, I'm going to contact the BBB.

Enough is enough.

[scotsilv]

It seems obvious customers should not be the Quality Control testers for bad hardware.

[mpw101]

The email you were sent included this:

"Please follow below mention link to clean fans in the pc.

http://support.hp.com/us-en/document/bph07153  "

It does not take you to instructions to clean fans.  It goes to a small sign in window for which you do not have the username and password.

It is no help.

[scotsilv]

here in that link again they sent me.

http://support.hp.com/us-en/document/bph07153

[scotsilv]

I might add, useless information and a complete waste of my time. 

How many other people's time gets waisted by lightweight "service personnel" like this?  I'd have flunked my IT students for nonsense like this.  (yes I teach IT.)

When you get a 99C reading from an LPCIO chip like this at computer turn on from a cold start, every 10 or so power-ons, along with a fan RPM of > 4000, it's an utter waste of time to talk to people who see the word "fan" and send instructions to clean tehm - in a brand new computer.

Considering the multiple motherboards you went through, with the same problem,  until they replaced your machine with one with an entirely  different motherboard model (not Carmel2), my best guess is deficient BIOS code.

But trying to explain that to thse service folks would be even more useless.

Again I predict one of these outcomes:

1.  They return my computer saying it's OK, having done nothing.  or...

2.  They replace ... the fans... which is useless ... or...

3.  The replace the MB but the problem persists, as it did for you ...

AND...

4.  The machine will have scratches, nicks etc. as a result of careless handling.

I've been through this same runaround with Intel and with Acer in the past.  In the end, I returned the machines for a refund (not possible here), or replaced defective parts (a video card in the Acer case) off the shelf of Microcenter on my own dime.

I am documenting everything in pictures, and will follow up this post with the results of returning the computer to HP.

[mpw101]

I truly hope it goes better than you expect.  Best of luck.   Thanks for the link about fan cleaning, it could be useful in the future.

[scotsilv]

I truly hope so.  It is a nice looking machine and when it behaves, it works well.

S.

[scotsilv]

I just realized the person with the same intermittent fan problem on a Carmel motherbaord machine had exactly the same faulty readings with Hardware Monitor as I had with SIW:

http://h30434.www3.hp.com/t5/Desktop-Hardware/Help-Problem-with-Fan-Noise-p7-1011de/m-p/1501493/high...

Hardware monitor Fintek F8000
Voltage 0 1.67 Volts [0xD1] (VIN0)
Voltage 1 1.66 Volts [0xD0] (VIN1)
Voltage 2 1.60 Volts [0xC8] (VIN2)
Temperature 0 23°C (73°F) [0x17] (TMPIN0)
Temperature 1 99°C (210°F) [0x63] (TMPIN1)
Temperature 2 20°C (68°F) [0x14] (TMPIN2)
Fan 0 4587 RPM [0x147] (FANIN0)
Fan 1 2530 RPM [0x251] (FANIN1)

Very odd.

[scotsilv]

So I got my HP P7-1222 back today.  Motherboard was replaced.

Attached are pictures of what used to be a brand new, flawless computer that I bought in part due to attractiveness.

The packing styrofoam inserts supplied by HP clearly abraded the shiny plastic points of contact at top and bottom, even through a plastic bag.

I haven't even fired up the machine yet.  I'm afraid to.

I think I'm just going to smash it and hang it in my front yard with a big sign on it that says "DON'T BUY HP COMPUTERS" and eat the $300 or so and time I spent on this.

[scotsilv]

End result (I hope):

I solved the problem of the front panel scuffs with Meguiar's PlastX plastic polish.  Looks brand new.

I think the plastic bag material reacted with the front panel shiny bezel where pressure was applied by the foam inserts. 

The polish removed the problem and restored the even shine.

Hopefully now the computer will operate OK.