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HP Recommended
hp 15 notebook

whenever i turn my computer on it gives me a blue screen then when i run a quick system test the hard drive short dst check always fails does anyone know how i can fix this issue

5 REPLIES 5
HP Recommended

Hi:

 

If you are getting the hard drive short DST failure report, you will need to install a new hard drive and reinstall the operating system.

HP Recommended

how do i do that if i cant even log onto the computer it stays on the blue screen and doesnt let me do anything

 

HP Recommended

I don't understand your reply.

 

You need to buy a new hard drive, take your notebook apart, install the new hard drive and then reinstall W10 using recovery media or the media creation tool to create a W10 installation flash drive.

 

Download Windows 10 (microsoft.com)

 

Consult the service manual for your specific model notebook for the hard drive removal and replacement procedure.

 

Official HP® Support

HP Recommended

so basically my laptop wont work until i fix the hard drive

HP Recommended

That is correct.

 

You fix the problem by installing a new hard drive.

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