how do i fix my network saying no internet, secured

[peanut35]

everytime i connect to any network even my phones hotspot it connects but says no internet, secured. and ive tried everything to fix it

[Hawks_Eye]

Hi @peanut35 

Welcome to the HP Support Community! We're here to help you get back up and running.

Having your HP desktop connect to a network but showing "No Internet, Secured" can be frustrating. Here are some steps to troubleshoot and hopefully fix the issue:

Restart Your Computer and Network Devices:

• Restart your HP desktop.
• Turn off your router or the device providing the hotspot, wait for 30 seconds, then turn it back on.

Forget and Reconnect to the Network:

• Open "Settings" and go to "Network & Internet".
• Click on "Wi-Fi", then select "Manage known networks".
• Click on the network name and select "Forget".
• Try to reconnect to the network with the correct password.

Update Network Adapter Drivers:

• Right-click on the "Start" menu and select "Device Manager".
• Expand "Network adapters".
• Right-click on your wireless adapter and select "Update driver".
• Choose "Search automatically for updated driver software".

Reset TCP/IP Settings:

• Open "Command Prompt" as Administrator by typing "cmd" in the search bar, right-clicking it, and selecting "Run as administrator".
• Execute the following commands one-by-one:
  netsh winsock reset
  netsh int ip reset
  ipconfig /release
  ipconfig /renew
  ipconfig /flushdns
  
• Restart your computer after running these commands.

Check Network Settings:

• Go to "Settings" -> "Network & Internet".
• Under "Status", click on "Network troubleshooter" to identify and fix issues.
• Ensure that "Set as metered connection" is turned off.

Disable VPN and Antivirus Temporarily:

• Some VPN or security software might interfere with network connections. Temporarily disable them to see if it resolves the issue.

Modify Power Management Settings:

• Go to "Device Manager" and right-click on your wireless adapter.
• Select "Properties", then go to the "Power Management" tab.
• Uncheck "Allow the computer to turn off this device to save power".

Try Connecting to Different Network:

• See if the issue persists when connecting to a completely different network to determine if the problem lies with the specific network or your HP desktop.

Let me know how it goes.
 

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye