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12-10-2019 11:15 AM
Thank you for posting on the HP Support Community.
Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:
- What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824 (Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).
- Are you able to see the Bluetooth device? is your computer detecting the Bluetooth device?
While you respond to that, let's try these steps: Use the Bluetooth settings to establish a connection with your device.
Make sure the device you want to connect to is discoverable and within range of your computer.
For example, if the device is a headset, make sure it is on and set to Bluetooth. If the device is an Apple iOS or Android mobile device, go to the Settings menu and make sure Bluetooth is enabled and discoverable.
In Windows, search for and open Bluetooth and other devices settings.
NOTE: If Bluetooth & other devices does not return in the search, your computer might not support Bluetooth.
On the Bluetooth & other devices tab, toggle the Bluetooth setting to On.
Click Add Bluetooth or another device to start searching for the device.
Click Bluetooth as the kind of device you want to add.
Select the Bluetooth device you want to add from the list.
If prompted, enter the PIN, and then click Connect. If a PIN does not display, enter 0000, a commonly used default PIN for many Bluetooth devices.
Immediately check for an authorization message on the device you are connecting to and confirm the message or allow access.
Follow the on-screen instructions on the computer and the device to complete the pairing process. A confirmation message displays when the devices are paired.
NOTE: If an authentication error displays, too much time has lapsed. Move the devices closer, and then try to pair them again.
For more information about Bluetooth, see the following HP support documents:
Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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