hp 710 wireless kb ms combo driver error

[John_Atwood74]

My wireless KB and mouse only work when I'm running the PC Hardware Diagnostics tool. This is the message I'm seeing when I go into Settings-Bluetooth & devices - Input     "hp 710 wireless kb ms combo driver error"

[Raj_05 · Accepted solution]

Hi @John_Atwood74,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like you're having a driver issue with your HP 710 Wireless Keyboard and Mouse Combo. Here are some steps to troubleshoot and hopefully resolve the problem.

Update Drivers:

• Go to Device Manager (you can search for it in the Windows Start menu).
• Locate the Keyboards and Mice and other pointing devices sections.
• Right-click on your HP 710 Wireless Keyboard and Mouse entries and select Update driver.
• Choose Search automatically for updated driver software.

Reinstall Drivers:

• In Device Manager, right-click on the HP 710 Wireless Keyboard and Mouse entries and select Uninstall device.
• Restart your computer. Windows should automatically reinstall the drivers. If not, you might need to download the latest drivers from HP’s website.

Check HP Support Website:

• Visit the HP Support website and search for your HP ENVY Desktop PC model.
• Look for any specific drivers for the HP 710 Wireless Keyboard and Mouse Combo, and download and install them.

Bluetooth Troubleshooter:

• Go to Settings > Update & Security > Troubleshoot.
• Select Additional troubleshooters and then choose Bluetooth.
• Follow the on-screen instructions to see if Windows can identify and fix any issues.

Check for Windows Updates:

• Go to Settings > Update & Security > Windows Update.
• Check for updates and install any that are available.

Reset Bluetooth:

• Go to Settings > Devices > Bluetooth & other devices.
• Remove the HP 710 Wireless Keyboard and Mouse from the list of paired devices.
• Restart your PC and then re-pair the devices.

BIOS Update:

• Sometimes a BIOS update can resolve hardware compatibility issues.
• Check HP’s support site for any BIOS updates for your specific PC model and follow their instructions for updating.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support