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‎06-28-2022 10:24 PM

HP Recommended
Product: HP ENVY Desktop PC TPE01-3000i (4M0M1AV)
Operating System: Microsoft Windows 10 (64-bit)

I have a new HP Envy desktop which came bundled with a wireless mouse and keyboard made by Primax Electronics.

 

I can type for 10 minutes to a few hours and then the keyboard loses connection. It keeps happening. I can not find a power button on this wireless keyboard.

 

I changed the batteries. It started working for a while, but then it disconnected again.

 

It can happen while typing or navigating with Alt+tab.

 

My problem appears the same as the poster in this link:

 

https://h30434.www3.hp.com/t5/Desktop-Wireless-and-Networking/Wireless-keyboard-looses-connection/td...

 

In that case an HP employee said it was a hardware issue. How would I tell? How do I create a ticket if so?

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