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‎07-12-2020 12:40 PM

HP Recommended
Product: pavilion gaming desktop 690-0010
Operating System: Microsoft Windows 10 (64-bit)

I am trying to download the wifi adapter card and some other drivers for my HP pavilion gaming desktop 690-0010 computer but  as soon as I put the computers info in the fields, the site only send this message "   We were unable to retrieve the list of drivers for your product.  Please select the desired operating system and select “Update” to try again. "

can someone help with this matter ?

Is HP site having problems ?

1 REPLY 1

‎07-12-2020 02:47 PM

HP Recommended

Hi:

 

Yes, HP is having issues with a lot of their webpages right now, as I have discovered by trying to help other forum members.

 

The parts list for your PC indicates that it comes with a Realtek RTL8821CE wifi adapter.

 

https://partsurfer.hp.com/Search.aspx?searchText=3LA91AA

 

I can give you the links to the latest wifi and bluetooth drivers for that model card...

 

Wifi:    Jun 15, 2020

 

https://ftp.hp.com/pub/softpaq/sp104001-104500/sp104142.exe

 

Bluetooth:    May 21, 2020

 

https://ftp.hp.com/pub/softpaq/sp104001-104500/sp104078.exe

 

As an alternative for the other drivers you need, you should be able to get them from the 690-0000 base model series support page.

 

https://support.hp.com/us-en/drivers/selfservice/hp-pavilion-gaming-desktop-pc-690-0000i/19769765

 

You would use the applicable AMD drivers.

  

 

 

 

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