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- hp gaming desktop 690-0010 Drivers drivers download

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07-12-2020 12:40 PM
I am trying to download the wifi adapter card and some other drivers for my HP pavilion gaming desktop 690-0010 computer but as soon as I put the computers info in the fields, the site only send this message " We were unable to retrieve the list of drivers for your product. Please select the desired operating system and select “Update” to try again. "
can someone help with this matter ?
Is HP site having problems ?
07-12-2020 02:47 PM
Hi:
Yes, HP is having issues with a lot of their webpages right now, as I have discovered by trying to help other forum members.
The parts list for your PC indicates that it comes with a Realtek RTL8821CE wifi adapter.
https://partsurfer.hp.com/Search.aspx?searchText=3LA91AA
I can give you the links to the latest wifi and bluetooth drivers for that model card...
Wifi: Jun 15, 2020
https://ftp.hp.com/pub/softpaq/sp104001-104500/sp104142.exe
Bluetooth: May 21, 2020
https://ftp.hp.com/pub/softpaq/sp104001-104500/sp104078.exe
As an alternative for the other drivers you need, you should be able to get them from the 690-0000 base model series support page.
https://support.hp.com/us-en/drivers/selfservice/hp-pavilion-gaming-desktop-pc-690-0000i/19769765
You would use the applicable AMD drivers.