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erickg465
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Message 1 of 5
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Solved!

hp p7-1017c desktop will not connect to internet. All other devices can.

HP Recommended
Pavillion p7-1017c
Microsoft Windows 10 (64-bit)

The machine is unable to connect to the interet via ethernet cable.

 

I have triple checked the cable connection.

 

I have connected my laptop using the same ethernet cable and it works fine.

 

Try again with the desktop and the issue persist.

 

All other devices: Laptop, phone and tablet are not having any issues connecting.

 

I have restarted and shut down the computer a few times and still having the issue.

 

I used the troubleshoot problems - Network and internet and that come back with:

 

"Local Area Connection" doesn't have a valid IP configuration

 

As I mentioned all my other machines and devices are fine. This machine was given to me. It didn't have this issue at that persons house. Not sure if tha is helpful but I thought I'd give all the info I have.

 

Please help!

 

Thanks

1 ACCEPTED SOLUTION

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erickg465
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Message 3 of 5
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HP Recommended

Thanks for the suggestion. I the meantime I googled the error messaage and did the first three steps from here: http://windowsreport.com/wi-fi-valid-ip-configuration-windows-10/  Worked like a charm. I appreciate you taking the time to respond to my question.

 

Have a great day!

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TheOldMan
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Level 15
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HP Recommended

Many users are having problems with Realtek drivers for Windows 10.  Here is the Realtek site for the newest drivers.  Pick the windows 10 driver and give that a go.  http://www.realtek.com.tw/Downloads/downloadsView.aspx?Langid=1&PFid=7&Level=5&Conn=4&DownTypeID=3

I finally ended up getting a different brand hardware ethernet addon card to solve my problem.


I'm not an HP employee.
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erickg465
Author
Level 1
2 1 1 0
Message 3 of 5
Flag Post
HP Recommended

Thanks for the suggestion. I the meantime I googled the error messaage and did the first three steps from here: http://windowsreport.com/wi-fi-valid-ip-configuration-windows-10/  Worked like a charm. I appreciate you taking the time to respond to my question.

 

Have a great day!

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James151
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Message 4 of 5
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HP Recommended

The text is so small I can’t read the model number and serial number, but my issue are exactly all of the standard questions you provided. My laptop won’t connect to the internet. I checked the connections, the service and all is ok. It just won’t let me manually or automatically put in my IP.

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kevin-t
Retired
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Message 5 of 5
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HP Recommended

Hello,

Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue by clicking here.
To be more helpful with your post, you can add key information if you desire: 
1. Product Name and Number (please do not post Serial Number)
• Example: HP Pavilion DV2-1209AX or HP Deskjet 3000 Printer CH393A
2. Operating System installed (if applicable)
• Example: Windows XP, Windows Vista 32-bit, Windows 7 64-bit
3. Error message (if any)
• Example: ""Low disk space"" error in Windows
4. Any changes made to your system before the issue occurred
• Examples: Upgrading your Operating System or installing a new software; or installing new hardware like a printer, modem, or router.
If you have any other questions about posting in the community, please feel free to send me a private message!

Thank you


I work on behalf of HP
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